Understanding the effects of techno-stress on the performance of banking staff

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dc.contributor.authorOwusu-Ansah, S.
dc.contributor.authorAzasoo, J.Q.
dc.contributor.authorAdu, I.N.
dc.date.accessioned2023-10-05T18:49:38Z
dc.date.available2023-10-05T18:49:38Z
dc.date.issued2016
dc.descriptionResearch Articleen_US
dc.description.abstractThe technological revolution has undoubtedly brought about many changes in the modern workplace. Although it has allowed work to be carried out faster and more efficiently, many employees are not comfortable with its implementation since it involves change and uncertainty. As a result, users experience technological stress (techno-stress), which may have negative consequences on work places like commercial banks. This paper aims at investigating the effects of techno-stress on employees in the banking sector. A survey methodology that involves self-administered questionnaires to solicit data from 400 banking staff of commercial banks was employed. The employees revealed that ICTs create mental pressure, sense of anxiety and pessimism, as they have to keep up with the fast advancing pace of the new ICTs. Our study reveals that techno-stress has a negative impact on employee performance. It is recommended that the management of commercial banks, and IT professionals provide a better environment, alternative power supply and adequate training programs.en_US
dc.identifier.urihttp://ugspace.ug.edu.gh:8080/handle/123456789/40338
dc.language.isoenen_US
dc.publisherInt. J. Business Continuity and Risk Managementen_US
dc.subjecttechno-stressen_US
dc.subjectinformation technologyen_US
dc.subjectinformation systemsen_US
dc.titleUnderstanding the effects of techno-stress on the performance of banking staffen_US
dc.typeArticleen_US

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