Understanding the effects of techno-stress on the performance of banking staff
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Date
2016
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Int. J. Business Continuity and Risk Management
Abstract
The technological revolution has undoubtedly brought about many
changes in the modern workplace. Although it has allowed work to be carried
out faster and more efficiently, many employees are not comfortable with its
implementation since it involves change and uncertainty. As a result, users
experience technological stress (techno-stress), which may have negative
consequences on work places like commercial banks. This paper aims at
investigating the effects of techno-stress on employees in the banking sector. A
survey methodology that involves self-administered questionnaires to solicit
data from 400 banking staff of commercial banks was employed. The
employees revealed that ICTs create mental pressure, sense of anxiety and
pessimism, as they have to keep up with the fast advancing pace of the new
ICTs. Our study reveals that techno-stress has a negative impact on employee
performance. It is recommended that the management of commercial banks,
and IT professionals provide a better environment, alternative power supply
and adequate training programs.
Description
Research Article
Keywords
techno-stress, information technology, information systems