Performance measurement in Academic Libraries in Ghana
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Date
2009
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Volume Title
Publisher
Ghana Library Journal 21(1&2): 40-57
Abstract
The study is a survey of 97 members of Ghana’s five public university libraries on measurement of performance of their organizations. A questionnaire and interview were both used to gather data from the study. Findings show a shift from a situation of the university libraries in Ghana not measuring performance of their libraries in 1998 to one of having performance measurement policies as a means of diagnosing and justifying their existence. Three of the libraries were found to measure the performance of their libraries whilst two of the libraries did not measure performance of their libraries. It is concluded that an excellent use of performance indicators is key to effective, efficient and economical performance measurement.
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Keywords
Performance evaluation, Library Standards, performance indicators, Organizational control process