Dialogic communication on universities in Ghana libraries' websites

Abstract

Purpose - This study aims to ascertain the contents of universities in Ghana libraries' websites and find the dialogic potential of the websites. Design/methodology/approach - A qualitative content analysis technique was used. The sample includes the libraries' websites of universities in Ghana that have received presidential charter. A checklist was developed to assess the content of the websites. In assessing the dialogic potential of the websites, Kent and Taylors' framework was used. Findings - Findings from the study show that Ghanaian universities libraries' websites are providing only static information about libraries and their services. The libraries' websites are deficient in providing vital information on newspapers, print journals, frequently asked questions and date of post. Again, findings of the study indicate that universities in Ghana libraries' websites have poor dialogic features. Originality/value - There is no study investigating the dialogic potential of universities in Ghana libraries' websites. © Emerald Group Publishing Limited.