Analysis of content, services, and resources available and accessible on websites of academic libraries

Abstract

Purpose – This study aims to review the content of academic libraries’ websites with specific reference to the general information, services, information resources, features and functionalities, instructional tools to support teaching, learning and research for the patrons and users, and the visibility or activeness of the navigational tools on the websites. Design/methodology/approach – The study focused on six categories of tertiary institutions: public universities, technical universities, chartered private universities, university colleges, colleges of education and nursing and midwifery schools. From each category, the researchers purposively selected five different institutions with library websites. Thus, 30 library websites were reviewed and analyzed for this study. Findings – The review disclosed a generally low content and information on the websites in terms of the availability of information resources and collections; the types of services available at the libraries via the websites; the features and functionalities of the websites; the instructional tools to support teaching, learning and research for the patrons and users; and the visibility or activeness of the navigational tools on the websites. Despite this, the public universities displayed more and above average information, services, information resources, instructional tools and navigational tools on their library websites, followed by the technical universities, chartered private universities and university colleges. Conversely, the colleges of education and nursing and midwifery schools were to a large extent unable to provide information relating to electronic resources, instructional tools and navigational tools. Research limitations/implications – The study was limited to 30 library websites from all six categories of tertiary institutions in Ghana. From the study, the management of the universities and the libraries must appreciate the significant role of websites in providing information and resources in support of teaching, research and learning at the institutions. In this regard, they need to provide the necessary support and resources for the effective deployment and operationalization of websites. Originality/value – To the best of the author’s knowledge, this study is the first of its kind as no study seeks to provide a comprehensive analysis of the content of academic libraries’ websites with specific reference to the general information, services, information resources, features, functionalities, instructional tools to support teaching, learning and research for the patrons and users, and the visibility or activeness of the navigational tools on the websites.