Evaluation of the implementation of electronic government in Ghana

Abstract

Poverty and lack of access to technology continues to pose a perpetual threat to Africa’s e-government implementation program. While significant progress in e-government has been chalked, huge disparities remain within and among African countries. This study examines the implementation progress of e-government in Ghana’s ministries and agencies. Based on Gartner’s maturity stage of e-government, underpinned by a quantitative approach, surveys were conducted in 182 government agencies. Findings of the study showed that e-government resources are available and used to facilitate e-government activities in government ministries and agencies. However, Public sector organizations are still plagued with infrastructural, economic and legal challenges and human resources in the development of e-government. It recommended that the Ghana’s government should expand the use of online services by adopting a more citizen-centric approach to promote e-government planning and implementation in infrastructure, law, human capacity.