Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana

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dc.contributor.authorRenner-Micah, A.
dc.contributor.authorEffah, J.
dc.contributor.authorBoateng, R.
dc.date.accessioned2020-07-16T11:32:01Z
dc.date.available2020-07-16T11:32:01Z
dc.date.issued2020-04-01
dc.descriptionResearch Articleen_US
dc.description.abstractThe purpose of this study is to understand institutional effects on digital platform development and use for national health insurance in a developing country. Information systems research on digital platforms for the health sector has focused more on healthcare. Less research exists on health insurance. This study, therefore, addresses the research gap by focusing on digital platform for national health insurance service in a developing country. The study employs qualitative, interpretive case study as methodology and institutional theory as analytical lens to investigate regulative, normative, and cultural-cognitive institutional effects on digital platform development and use for national health insurance in Ghana. The findings show the institutional enablers as: (1) health-seeking culture; (2) mobile network penetration and use; and (3) appropriate laws and regulations. Conversely, the constraints are (1) Unstructured supplementary service data (USSD) functionality; and (2) extended family system.en_US
dc.identifier.citationRenner-Micah A., Effah J., Boateng R. (2020) Institutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghana. In: Hattingh M., Matthee M., Smuts H., Pappas I., Dwivedi Y., Mäntymäki M. (eds) Responsible Design, Implementation and Use of Information and Communication Technology. I3E 2020. Lecture Notes in Computer Science, vol 12067. Springer, Chamen_US
dc.identifier.issnhttps://doi.org/10.1007/978-3-030-45002-1_3
dc.identifier.urihttp://ugspace.ug.edu.gh/handle/123456789/35623
dc.language.isoenen_US
dc.publisherSpringer Nature Switzerland AG 2020en_US
dc.relation.ispartofseries12067;
dc.subjectDigital platformen_US
dc.subjectMobile platformen_US
dc.subjectInstitutional theoryen_US
dc.subjectHealth insuranceen_US
dc.subjectInterpretive case studyen_US
dc.subjectDeveloping countryen_US
dc.subjectGhanaen_US
dc.titleInstitutional Effects on National Health Insurance Digital Platform Development and Use: The Case of Ghanaen_US
dc.typeArticleen_US

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