Department of Operations and Management Information Systems
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Item Defining ‘Smart Rural’ in the Framework of Regional Digitalisation(IST-Africa 2021 Conference Proceedings, 2021) Lindblom, P.; Kolog , E.A.; Nygren, E.; Sutinen, E.In this paper, we explored how a smart development framework could be harnessed for enhancing small and medium enterprise (SME) activities in rural communities. With this aim, this study considered and compared the landscape of the SME ecosystems in Ghana and Finland. Alongside the deprived countryside or remote work context, it has become clear that contemporary digital platforms and collaborative media represent an integral part of smart development. In addition, remote working possibilities help tackle challenging times or even a state of emergency, such as the ongoing COVID-19 crisis. We created our Smart rural development model (SRDm) to facilitate the digital transformation of SMEs and strategies in peripheral settings. Our SRDm was developed from the exploration of smart development literature in regional settings, and filtering numerous initiatives utilutilizedhin digitalization SME development context. The key target groups who can benefit from our research endeavor are the various strategic development organizations, financing authorities, and of course regional stakeholders, policymakers, business clusters, SMEs, and individuals.Item Development of Strategies and Transformation Paths for Structured and Targeted Digital Change: The Case of the Presbyterian Church of Ghana Trinity Congregation(Digitalization Cases, Management for Professionals, 2019) Asiedu, S.T.; Boateng, R.The situation faced: The Church, irrespective of its steady growth from 4 members in 1965 to 2910 members in 2015, struggles to reach out to larger (newer) communities and improve money collection. It struggles as well in reaching its local community especially its members at the right time with the right message. In brief, for the Church to engage its members and the public concerning worship service, publicizing its social activities (evangelism, donations to the needy, visits to prisons, etc.) and payment of voluntary contributions, it had to count on their physical presence in its premises. (b) Action taken: The Church developed an interactive online presence (website) with payment integration for payment of tithe, offertory, voluntary thanksgiving, etc. Social media accounts were established to help create an online community with the secondary objective of driving traffic to the website and engaging the congregation remotely outside church service hours. Mobile money and a point of sale (POS) device were used to facilitate cashless transactions. Supportive committees were set up while interconnecting existing ones. Some of the pastors upload videos to social media as a supplement to morning devotions. Events were promoted on the website and social media. (c) Results achieved: Amongst the lot, there is currently an increase in social media engagements through event posts, live streaming, images, and other post formats and also an increase in participation in church events by almost 50% on average as well as an increase in the number of website visitors from 2558 (901 unique visitors) in the first year after deployment to 11,612 visitors (5841 unique visitors) in the third year as of September 2017. Even though membership statistics surprisingly indicated a 638 decline in 2017, which is worth investigating. (d) Lessons learned: Although deploying the online system was successful, it came with its lessons drawn from challenges that cannot be ignored. These include trust in electronic payments, the need for a strategic framework in the adoption of technology, and the need to educate users. Other lessons include the need for management support and readiness of employees/volunteers and resource availability as a precursor to achieving strategic IS innovation objectives.Item Drivers of Global Social Network Adoption: A Technology-Organisation-Environment Perspective(International Journal of E-Services and Mobile Applications, 2020) Alhassan, M.D.; Adam, I.O.; Nangpiire, C.This study aims to explore the drivers of social network adoption at a global level. Past research has largely focused on social network adoption at the country level with few studies conducted at the worldwide level. Furthermore, the mediating role of ICT access on social network adoption has been given limited attention. To fill this gap, this study employs the Technology Organization-Environment (TOE) framework to investigate factors that may influence global social network adoption. Relying on archival and cross-sectional data from 135 countries and using Partial Least Squares Structural Equation Modelling, our findings show that social network adoption at the global level, is positively influenced by ICT access of a county and that ICT regulation and the development of the human resource will not directly influence social network adoption. Although technological, organizational, and environmental factors accounted for 55.5% of the variance in social network adoption, the mediating role of ICT access and the effects of human resource development on social network adoption was found to be significant. Our findings provide a fresh insight into the adoption of social network sites at the global level. Our study provides some implications for research and practice.Item Performance of open government data in a developing economy: a multi-stakeholder case analysis of Ghana(Transforming Government: People, Process and Policy, 2022) Egala, S.B.; Afful-Dadzie, E.Purpose: This study uses the technology fit-viability theory to study the performance of one of the early pioneers of open government data (OGD) in Africa. The study aims to investigate the task and technology fit. as well as the economic, IT infrastructure and organisational viability as performance measures for Ghana Open Government Data (GOGD) initiative. Design/methodology/approach – The study adopted a qualitative approach by interviewing key actors within the GOGD ecosystem, namely, the OGD implementing body, data suppliers and data users. The results were compared with established OGD best practices and standards around the world. Findings: The results suggest that Ghana’s OGD architecture appears far from meeting its fit and viability goals because of lacklustre performance attributed to the following factors: a complete lack of synergy among various stakeholder groups and actors in the GOGD ecosystem, a lack of sustainable financial support for the implementing body, a shortage of qualified staff for the GOGD project and partial neglect of GOGD as a consequence of the implementation of a new project called eTransform. Research limitations and implications This research is limited to Ghana’s OGD initiative. Perhaps, a comparative study on the performance of other OGD initiatives in Africa and other developed countries will present another view of how OGD initiatives are performing across the globe. Again, the number of interviewees in the study may not be sufficient to generalise the results. Practical implications: The study guides developing economies on how to examine national and international legal frameworks that have consequences on the usage of OGD at the national and subnational levels. Besides, the study results will help implementing agencies and, by extension, government to be wary of the consequences of neglecting relevant stakeholders in the implementation process. The study also emphasizes on the need for developing economies to have sustainable funding and technical support for OGD implementation. Social implications: The study helps shape citizens’ understanding of what the government is doing pursuant to making data readily available for them. Because OGD spurs innovations, citizens’ continuous involvement is key in the process of realising government's drive to be open and accountable to citizens through data.Originality/value: This research is the first, to the best of the authors’ knowledge, to present a retrospective and prospective view of a country’s OGD implementation to ascertain the country’s fit and viability. More uniquely, this study will be the first, to the best of the authors’ knowledge, to assess the performance of OGD setup in Africa.Item Association rules mining for job seekers' profiles based on Personality traits and Facebook usage(International Journal of Business Information Systems, 2022) Olaleye, S.A.; Kolog, E.A.; Ukpabi, D.C.; et al.Personality traits play a significant role in many organizational parameters, such as job satisfaction, performance, employability, and leadership for employers. One of the major social networks, the unemployed people derive satisfaction from Facebook. The focus of this article is to introduce association rules mining, and demonstrate how it may be applied by employers to unravel the characteristic profiles. of the unemployed Facebook users in the recruitment process by employers, for example, recruitment of public relations officers, marketers, and advertisers. data for this study comprised 3000 unemployed Facebook users in Nigeria. This study employs association rule mining for mining that is hidden but interesting and unusual relationships among unemployed Facebook users. The fundamental finding of this study is that employers of labour can adopt association rules mining to unravel job-relevant attributes suitable for specific organisational tasks by examining Facebook activities of potential employees. Other managerial and theoretical implications are discussed.Item Adoption of contactless technologies for remote work in Ghana post-Covid-19: Insights from technology-organisation-environment framework(Digital Business, 2022) Ofosu-Ampong, K.; Acheampong, B.The Covid-19 outbreak in early 2020 has changed people's way of life, work and access to information. This has led to the growth of contactless digital technologies for customers' and organisations' benefit. In this context, one specific area of interest is the remote work environment, especially the introduction of remote work systems (RWS) in organizations. Notwithstanding its growing importance, RWS implementation in developing countries has experienced several challenges. Thus, the purpose of this study is to empirically investigate the antecedents of RWS adoption in organisations among different industries in a developing country context. Using the technology, organisation and environment (TOE) framework, the study unearths the RWS antecedents through a quantitative method design (353 participants) in Ghana. Relative advantage, complexity, organisational readiness and competitive advantage had a significant impact on contactless digital technologies adoption while compatibility, top management support, competitionand regulatory support were insignificant antecedents in a developing country context. Our study highlights the important role of RWS adoption factors in propelling users' interest in future innovations and new technologies. A successful convergence of the validated TOE factors would advance organizations's services and change traditional business models and transform business operations and social lives.Item Assessing the Effectiveness of E-Government Services in Ghana: A Case of the Registrar General’s Department(International Journal of Electronic Government Research, 2022) Owusu, A.; Akpe-Doe, C.E.The adoption and implantation of electronic government service are on the rise as government services to citizens through electronic means has increased. However, assessing the effectiveness of e-government systems is still limited in the literature. This study evaluates the effectiveness and benefits of information systems (e-registrar) at the Registrar General Department (RGD) in Ghana, using the updated DeLone and McLean IS Success Model. Via the purposive sampling technique, data for the study were collected from 102 staff members of RGD and analyzed following the Partial Least Squares Structural Equation Modeling (PLS-SEM) technique. The results of the study indicate that service quality, system quality, and information quality positively influence system usage and user satisfaction. Also, system usage and user satisfaction positively influence the net benefits derived from the e-registrar system. The findings provide a relevant recommendation to policymakers and management of organizations when it comes to information systems implementation.Item Agricultural information systems acceptance and continuance in rural communities: A consumption values perspective(Technology in Society, 2022) Afful-Dadzie, E.; Lartey, S.O.; Clottey, D.N.K.This study unearths the different configurations of user motivations that foster success in Agricultural Information Systems (AIS) acceptance and continuance among small-holder farmers in rural communities in a developing economy. Anchored on the fact that significant proportions of the world’s poorest live in sub-Saharan In countries characterized by small-holder agriculture, the study explores the multiple pathways that result in AIS acceptance and continuance while revealing the necessary and sufficient conditions that are required to achieve a given outcome. Using the consumption values theory and fuzzy set qualitative comparative analysis (FsQCA), the findings reveal three AIS user typologies namely extrinsic, intrinsic, and hybrid-motivated users. The results further reveal that AIS usability, farmer group and family support, together with the inspiration of joy, hope and trust is a motivating factors for the attainment of success in AIS acceptance and continuance. The study provides: foundational knowledge on how development actors can use AIS as interventions to improve Agri-food outcomes among rural dwellers in the global southItem Can technological innovation, foreign direct investment and natural resources ease some burden for the BRICS economies within current industrial era?(Technology in Society, 2022) Gyamf, B.A.; Agozie, D.Q.; Bekun, F.V.Economic advancement has tended to affect the processes of industrialization, which has increased the value of exploited natural resources via the application of technology. Intensive use of natural resources via total reserves, technological innovation, foreign direct investment (FDI), and renewable energy can have an impact on the environment. Considering this, the present study investigates the nexus between industrialization, total reserves, inflows of FDI, technical innovation, renewable and natural resources, and CO2 emissions in the case of BRICS. To this end, annual frequency data for BRICS from 1990 to 2019 is employed in panel framework. The study employs a battery of econometric techniques, namely the Augmented Mean Group (AMG), Common Correlated Effects Mean Group (CCEMG) and Driscoll-Kraay estimators to explore the underlined relationship. The correlation results based on Westerlund, J. (2007) show that there exists a long-run equilibrium relationship between the study-outlined variables over the investigated period. From the empirical analysis, technological innovation and renewable energy both reduce CO2 emissions while industrial value-added, natural resources, and FDI and total reserves contribute to the degradation of the environment. Additionally, the interaction between industrial value-added and technological innovation also has negative impact on the BRICS countries’ environment. Based on these outcomes, the BRICS economies are encouraged to pursue green technology growth without compromise for environmental quality in the bloc. Finally, numerous significant policy ramifications for protecting environmental quality in BRICS economies have been proposed in the concluding section.Item Positioning big data analytics capabilities towards financial service agility(Aslib Journal of Information Management, 2021) Edu, A.S.Purpose: Enterprises are increasingly taking actionable steps to transform existing business models through digital technologies for service transformation, such as big data analytics (BDA). BDA capabilities offer financial institutions to source financial data, analyse data, gain insight and store such data and information on collaborative platforms for a quick decision-making process. Accordingly, this study identifies how BDA capabilities can be deployed to provide significant improvement for financial services agility. Design/methodology/approach: The study relied on survey data from 485 banking professionals’ perspectives with BDA usage, IT capability development and financial service agility. The PLS-SEM technique was used to evaluate the underlying relationship and the applicability of the research framework proposed. Findings: Based on the empirical test from this study, distinctive BDA usage grounded on the concept of IT capability viewpoint proof that financial service agility could be enhanced provided enterprises develop technical capabilities alongside other relevant resources. Practical implications: The study further highlights the need for financial service managers to identify BDA technologies such as data mining, query and reporting, data visualisation, predictive modelling, streaming analytics, video analytics and voice analytics to focus on financial knowledge gathering and market observation. Financial managers can also deploy BDA tools to develop a strategic road map for data management, data transferability and knowledge discovery for customised financial products. Originality/value: This study is a useful contribution to the burgeoning discussion with emerging technologies such as BDA have implications for improving enterprises operations.