The Influence of Organisational Justice on Job Satisfaction in the Parliamentary Service of Ghana

Abstract

The study was conducted to find out how employees’ perception of organisational justice influence their job satisfaction in the Parliamentary Service of Ghana. Specifically, the study sought to examine the influence of distributive, procedural, interactional and informational justices on job satisfaction. A convenience sampling method was used to conduct a quantitative research in which the researcher personally administered questionnaires to solicit for information on employee perception of distributive justice, procedural justice, interactional justice, informational justice and job satisfaction. Findings from the study suggested that procedural and distributive justices had a strong positive impact on job satisfaction in the Parliamentary Service but the case was different for interactional and informational justices. This means that procedural justice and distributive justice have significant positive impact in predicting job satisfaction in the Parliamentary Service while interactional and informational justices have no impact on job satisfaction, and thereby cannot predict same. Since job satisfaction plays a significant role in meeting employee interest and organisational success (Lim, 2008), and has the tendency to influence employee behaviour and productivity (George & Jones, 2008). Therefore, it is recommended that the Board and Management of the Service pay particular attention to fair procedures when they are making decisions, implementing policies and determining outcomes in the Parliamentary Service. This is because fair procedures are crucial in predicting employee perception of fairness and consequently job satisfaction in the Parliamentary Service.