Assessing Implementation of Knowledge Management Systems in Banks, a Case of Ghana
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Date
2015-01
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Journal of Information and Knowledge Management
Abstract
This study was carried out to determine whether the investments made in KMS have helped the banks to gain
competitive advantage or not, and the extent to which the KMS have helped the bank to achieve their objectives.
27 licensed banks by the Central Bank of Ghana participated in the survey, representing 100% participation rate.
The study used structured questionnaires (open and close ended questions) and interview to collect data and the
findings were analyzed using the SPSS software and presented by use of descriptive statistics. The study
revealed that the KMS are for the tracking and the management of the bank’s operations both internally and
externally. The KMS thus handles both front and back office operations and transactions. It also handles both
clients and staff data and records. The conclusion reached is that investments in KMS enables the banks to
achieve their objectives and helps it gain a better corporate image and improved performance.
Description
Research Article
Keywords
Knowledge, Knowledge Management (KM), Knowledge Management Systems (KMS), Banking Information System (BIS)