User Perspective of Reference Service Provision at the National User Perspective of Reference Service Provision at the National Film and Television Institute (NAFTI), Ghana.

Abstract

This study set out to investigate the reference service provision at the National Film and Television Institute (NAFTI), Ghana from the perspective of users. A total number of 335 copies of questionnaire were administered to students and faculty of the National Film and Television Institute out of which 234 copies of the questionnaires were returned and used for the study representing a 69.9% response rate. The findings show among others that though the majority of respondents found the services and resources provided in the reference section coupled with staff attitude and skills of the library satisfactory, there is lack of electronic reference service provision. The researchers therefore strongly recommend the immediate adoption of electronic tools for reference service provision in addition to adequate user education.