Managerial and Usage Challenges Associated with the E-Zwich Payment System in Ghana

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dc.contributor.authorBoateng, J.K.
dc.contributor.authorTetteh, I.
dc.contributor.authorBoateng, J.
dc.date.accessioned2016-01-28T10:32:49Z
dc.date.accessioned2017-10-14T14:34:14Z
dc.date.available2016-01-28T10:32:49Z
dc.date.available2017-10-14T14:34:14Z
dc.date.issued2015-02
dc.description.abstractThe study investigated managerial and usage challenges associated with the e-zwich smartcard. It focused on four different population categories namely Bank of Ghana, Ghana Interbank Payment Settlement Systems (GhIPSS), Participating Commercial Banks and Users of the e-zwich system. The total sample size selected from these population categories was 102 users, five managers from five commercial banks, and two personnel from the Bank of Ghana/GhIPSS. Inadequate point of sale (POS) terminals was the most prevalent challenge confronting users of the e-zwich card. This was the view expressed by 27% of the respondents who used e-zwich cards. 13% of respondents held the view that complex processes for conducting payments was a challenge associated with use of the e-zwich cards. Other major challenges mentioned were: Lack of knowledge and skills in basic computing; lack of trust in non-cash payments and inadequate marketing (advertisement) campaigns. It was concluded that, significant progress has been made in the use of the e-zwich card, however, many challenges still remain. Project owners and stakeholders should invest in an extensive education campaign, provide training and support on usability issues, implement efficient regulatory mechanisms/policies to drive operation of the e-zwich payment system.en_US
dc.identifier.issn2348 0386:Vol. III, Issue 2,
dc.identifier.urihttp://197.255.68.203/handle/123456789/7534
dc.language.isoenen_US
dc.publisherInternational Journal of Economics, Commerce and Management :United Kingdomen_US
dc.subjectE-zwich payment,en_US
dc.subjectelectronic payment system,en_US
dc.subjectPoint of sale terminals, Challengesen_US
dc.titleManagerial and Usage Challenges Associated with the E-Zwich Payment System in Ghanaen_US
dc.typeArticleen_US

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