Managerial and Usage Challenges Associated with the E-Zwich Payment System in Ghana
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Date
2015-02
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International Journal of Economics, Commerce and Management :United Kingdom
Abstract
The study investigated managerial and usage challenges associated with the e-zwich smartcard. It focused on four different population categories namely Bank of Ghana, Ghana Interbank Payment Settlement Systems (GhIPSS), Participating Commercial Banks and Users of the e-zwich system. The total sample size selected from these population categories was 102 users, five managers from five commercial banks, and two personnel from the Bank of Ghana/GhIPSS. Inadequate point of sale (POS) terminals was the most prevalent challenge confronting users of the e-zwich card. This was the view expressed by 27% of the respondents who used e-zwich cards. 13% of respondents held the view that complex processes for conducting payments was a challenge associated with use of the e-zwich cards. Other major challenges mentioned were: Lack of knowledge and skills in basic computing; lack of trust in non-cash payments and inadequate marketing (advertisement) campaigns. It was concluded that, significant progress has been made in the use of the e-zwich card, however, many challenges still remain. Project owners and stakeholders should invest in an extensive education campaign, provide training and support on usability issues, implement efficient regulatory mechanisms/policies to drive operation of the e-zwich payment system.
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Keywords
E-zwich payment,, electronic payment system,, Point of sale terminals, Challenges