Patient satisfaction with primary health care – a comparison between insured and non-insured under the National Health Insurance Policy of Ghana

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dc.contributor.authorFenny, A.P
dc.contributor.authorEnemark, U
dc.contributor.authorAsante, F.A
dc.contributor.authorHansen, K
dc.date.accessioned2015-06-09T16:12:51Z
dc.date.accessioned2017-10-14T14:59:16Z
dc.date.available2015-06-09T16:12:51Z
dc.date.available2017-10-14T14:59:16Z
dc.date.issued2014-04
dc.description.abstractGhana has initiated various health sector reforms over the past decades aimed at strengthening institutions, improving the overall health system and increasing access to healthcare services by all groups of people. The National Health Insurance Scheme (NHIS) instituted in 2005, is an innovative system aimed at making health care more accessible to people who need it. Currently, there is a growing amount of concern about the capacity of the NHIS to make quality health care accessible to its clients. A number of studies have concentrated on the effect of health insurance status on demand for health services, but have been quiet on supply side issues. The main aim of this study is to examine the overall satisfaction with health care among the insured and uninsured under the NHIS. The second aim is to explore the relations between overall satisfaction and socio-demographic characteristics, health insurance and the various dimensions of quality of care. This study employs logistic regression using household survey data in three districts in Ghana covering the 3 ecological zones (coastal, forest and savannah). It identifies the service quality factors that are important to patients’ satisfaction and examines their links to their health insurance status. The results indicate that a higher proportion of insured patients are satisfied with the overall quality of care compared to the uninsured. The key predictors of overall satisfaction are waiting time, friendliness of staff and satisfaction of the consultation process. These results highlight the importance of interpersonal care in health care facilities. Feedback from patients’ perception of health services and satisfaction surveys improve the quality of care provided and therefore effort must be made to include these findings in future health policies.en_US
dc.identifier.citationFenny, A.P., Enemark, U., Asante, F.A. and Hansen, K. (2014). Patient satisfaction with primary health care – a comparison between insured and non-insured under the National Health Insurance Policy of Ghana. Global Journal of Health Science, Vol. 6, No. 4.en_US
dc.identifier.urihttp://www.ccsenet.org/journal/index.php/gjhs/article/view/34032
dc.identifier.urihttp://197.255.68.203/handle/123456789/6109
dc.language.isoenen_US
dc.publisherCanadian Center of Science and Educationen_US
dc.subjectQuality of careen_US
dc.subjecthealth insuranceen_US
dc.subjectpatient satisfactionen_US
dc.subjectGhanaen_US
dc.subjectNational Health Insurance Schemeen_US
dc.titlePatient satisfaction with primary health care – a comparison between insured and non-insured under the National Health Insurance Policy of Ghanaen_US
dc.typeArticleen_US

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