Employees’ Perception of the Impact of Organisational Culture on Performance. A Case Study of Process & Plant Automation Limited

Abstract

The concept of organisational culture and its role and effect on organisational performance gained a lot of popularity in the 1980s and has remained a subject matter of great interest. Scholars and organisations are interested in organisational culture for many reasons, most commonly, how it affects employee commitment, satisfaction on the job, retention, and performance. Organisational culture has a lot of implications for strategy development, implementation, and organisational performance. It is therefore little wonder that managers are also seeking to understand more and more what organisational culture is and ways to leverage it for performance. This study’s objectives were to understand the organisational culture of Process and Plant Automation Limited, the organisation’s view of performance and the perception of the way organisational culture and performance relate to one another. This study employed a mixed method approach using structured questionnaires and structured interviews to understand the culture of PPA LTD premised on four cultural elements namely; adaptability, involvement, mission and consistency. Organisational performance based on financial and non -financial measures of performance and the effect organisational culture has on performance are also explored. The study found that the culture of the organisation is one of high involvement and mission. The study also found organisational culture to related positively with organisational performance and organisational performance to be a combination of both financial and non-financial indicators.