Investigating User Perceptions of Persuasive Design Elements that Influence Perceived Credibility

Abstract

Given the prevalent use of technology for human activities, the determinants of user perceptions of the credibility of technological systems must be understood. This study investigated how user perceptions of persuasive elements that are incorporated in Academic Social Networking Sites (ASNSs) influence the Perceived Credibility of these sites. Specifically, the effects of Personalization, Reduction, Tailoring, Self-Monitoring, Rehearsal, Simulation and Tunneling on Perceived Credibility are examined. An online survey was adopted to examine the research model. Partial Least Square techniques were used to assess the significance of the determinants on Perceived Credibility. Results indicate that Tailoring positively influences Perceived Credibility whereas Personalization has a negative significant effect. Implications for theoretical insights into Perceived Credibility and its determinants and design implication are discussed.