Investigating Zoom Continuance Use by Ghanaian University Students in Blended Learning Arrangements in the Post-Covid Era
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Date
2023
Journal Title
Journal ISSN
Volume Title
Publisher
In 2022 6th International Conference on Education and E-Learning (ICEEL)
Abstract
The study sought to determine factors that significantly influence
university students’ continuance use of Zoom in blended learning
arrangements in the post-Covid era. Zoom Cloud Meetings is a
proprietary video teleconferencing software program developed by
Zoom Video Communications. Zoom became one of the e-learning
platforms that gained attention in the education sector in Ghana
after the COVID-19 pandemic outbreak and has been widely used
by educational institutions for online lectures. The research model
comprises a set of relationships between constructs from the Infor mation System (IS) success model (system quality, usage intention,
and user satisfaction), Expectation Confirmation Model (ECM) of IS
(perceived usefulness and usage continuance), and two constructs
identified from empirical review (instructional quality and com puter self-efficacy). Three hundred and thirty-five (335) students
from selected universities in Ghana who partake in Zoom-based
lectures completed an online survey via Google forms. Survey data
were analysed using partial least squares structural equation mod elling (PLS-SEM). Lecturers and management of universities will
find the study useful for the improvement of teaching and learning
via Zoom-based lectures.
Description
Research Article
Keywords
Zoom, Covid-19, blended learning, usage continuance, Ghana
Citation
Eli, E, Fianu, Zelda, Arku, Ernest Affum, Stephen Boateng, and Frank Boateng. 2022. Investigating Zoom Continuance Use by Ghanaian Uni versity Students in Blended Learning Arrangements in the Post-Covid Era. In 2022 6th International Conference on Education and E-Learning (ICEEL 2022), November 21–23, 2022, Yamanashi, Japan. ACM, New York, NY, USA, 6 pages. https://doi.org/10.1145/3578837.3578851