Change and Challenges in Library Service Provision: A Case Study of Central University College Library in Accra Ghana

Abstract

The study examines user changes and challenges of academic libraries with emphasis on Central University College Library, Ghana. The study used multiple data sources from both the staff and patrons of the library, semi-structured questionnaire and analysed, using exploratory and descriptive statistics. The study found that the library provides traditional services in the area of circulating of materials, reservation of materials, provision of seating accommodation and information literature services. However, the provision of information and communication technology services, electronic database system and books are presently absent. Further, the library is challenged with inadequate computer facilities, absence of electronic library facilities and inadequate user instructions which consequently tend to limit patrons' access to varied information sources and thus affect their acquisition of knowledge from across the world. The study found that there is general desire by patrons for change in the provision of current library services, such as the provision of current reading materials that include books and journals, CD ROM and database. Also demanded are provision of computers, internet services to provide electronic library services as well as creating more seating capacity of the library. These challenges facing the library are the major reasons for change in the provision of services within the library system of the university. It was recommended that management provides adequate number of computers and more electronic library services to its patrons so that the information search and research needs can be facilitated. The need for the relocation of the library to a more spacious facility to enhance service provision is also advocated.