Change and Challenges in Library Service Provision: A Case Study of Central University College Library in Accra Ghana
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Date
2010-11
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Publisher
University of Ghana
Abstract
The study examines user changes and challenges of academic libraries with emphasis
on Central University College Library, Ghana. The study used multiple data sources
from both the staff and patrons of the library, semi-structured questionnaire and
analysed, using exploratory and descriptive statistics.
The study found that the library provides traditional services in the area of circulating
of materials, reservation of materials, provision of seating accommodation and
information literature services. However, the provision of information and
communication technology services, electronic database system and books are
presently absent. Further, the library is challenged with inadequate computer
facilities, absence of electronic library facilities and inadequate user instructions
which consequently tend to limit patrons' access to varied information sources and
thus affect their acquisition of knowledge from across the world. The study found that
there is general desire by patrons for change in the provision of current library
services, such as the provision of current reading materials that include books and
journals, CD ROM and database. Also demanded are provision of computers, internet
services to provide electronic library services as well as creating more seating
capacity of the library.
These challenges facing the library are the major reasons for change in the provision
of services within the library system of the university. It was recommended that
management provides adequate number of computers and more electronic library
services to its patrons so that the information search and research needs can be
facilitated. The need for the relocation of the library to a more spacious facility to
enhance service provision is also advocated.
Description
Master' thesis
Keywords
Library Service Provision, Central University College Library, Accra, Ghana