Department of Information Studies

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    The Use Of Electronic Resources By Research Staff Of Csirsavanna Agricultural Research Institute (Sari) And Csir-Crops Research Institute (Cri): A Comparative Study.
    (University Of Ghana, 2021-12) Issifu, I.
    The study investigated the use of electronic resources by the research staff of CSIRSavanna Agricultural Research Institute (SARI) and CSIR-Crops Research Institute (CRI). The research sought to find out research staff awareness of electronic resources, usefulness of e-resources to research works, and challenges" associated with the use of these resources. This study used the survey methodology. A census of the population of 240 research staff was involved in this survey. The findings indicate that a significant number of research staff in both institutes are aware of electronic resources. Majority of the respondents also indicated that they use e-resources daily. Although they use resources daily, they do not derive maximum satisfaction due to challenges such as poor internet connectivity, power outages, and struggle with information overload. The use of electronic resources has a positive impact on the research staff of CSIR as the findings indicate; they can obtain relevant information, and know what has been published in their field of work. They agreed that e-resources are useful to their research work. To ensure its maximum utilization, CSIR must invest in internet facilitates to improve the speed at which literature is downloaded using e-resources. Efforts must also be made to ensure a constant supply of power to CSIR institutes.
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    Availability And Use Of E-Resources By Postgraduate Students Of The University For Development Studies (UDS)
    (University Of Ghana, 2021-12) Aloribasua, G.A.
    With the advent of technology, tremendous changes have occurred in the digital information environment that has brought about a diverse and sophisticated change in taste and preference of information needs of library patrons. This has necessitated a paradigm shift in library resource collection process, with e-resources now becoming core resources for information delivery in academic libraries. To keep pace with this technological trend and change in information preferences of users, academic libraries have focused on making available electronic information resources for both local and remote users. However, making available these electronic resources without full utilization by users leads to wastage of scares financial resources used to subscribe to the resources. The study sought to examine ways to promote greater effective use of electronic resources by postgraduate students in the University for Development Studies (UDS) library. The research design was a quantitative survey approach. Sample size was determined with the aid of the Krejcie and Morgan sample ratio table, while sampling technique was convenience sampling. Postgraduate student population was 750 with a sample size of 256. Four (4) librarians were engaged for the data collection as well. A well-structured questionnaire was administered through Google forms to respondents. Response rate was 85%. Responses were analysed with Google forms and transferred to Microsoft Excel version 16 for representation of results in Tables and Pie charts. The findings of the study revealed that majority of postgraduate students were not aware of the e-resources available in the UDS library. It was revealed that there was low publicity of the resources resulting in the low awareness of their existence. The study also showed that training on e-resources for users was inadequate, hence rendering the e-resources not easily accessible and usable for the students. Major challenges identified were limited internet bandwidth, intermittent power outages, and insufficient budgetary funds. It was recommended that library management acquire adequate internet bandwidth to ensure faster internet connections for smooth use of e-resources and easy downloads, procure a standby power supply to keep the library running continuously even when there is power outage or a fluctuation, solicit for more funds from university management to enable the library to undertake activities like trainings and workshops, exhibitions, and other promotional activities on a regular base to create awareness of the library’s resources and services. Management of UDS library should also advocate for the academic board to incorporate the teaching of information literacy as a compulsory course for postgraduate students.
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    Marketing Of Information Products And Services Of Public Libraries In Ghana
    (University Of Ghana, 2022-07) Korletey-Tene, E.K.
    Libraries and information provision centres have changed over the years with heavy investments to keep them operational whilst updating their collections. Public libraries specifically have a huge client base ranging from toddlers to the elderly. However, they are faced with intensive competition to keep and grow their clienteles as user demands are increasingly making it attractive for businesses to venture into information service delivery. This study looked into the marketing tools being deployed by public libraries in the marketing of their services and products. It also looked at the challenges librarians faced whilst deploying marketing in their service deliveries. The study surveyed a total of 66 regional and Branch librarians of Ghana Library Authority as well as 270 registered users of the libraries. Questionnaires were used as the main data collection instrument whilst questions were structured based on the objectives for the study. The findings from the study showed that respondents had knowledge of the benefits of library marketing and had some form of training. It further revealed that some form of marketing is being deployed by the various libraries with social media being the major tool of deployment. Users also affirmed that they have witnessed the deployment of some marketing tools such as usage of Exhibitions and Fairs, Periodic Newsletters, etc. The study also revealed inadequate marketing skills, lack of funding amongst others as the major challenge hindering the full utilisation of the marketing tools. Based on the findings from the study, it was recommended that the library should increase its presence on the most Social Media Network sites whilst also undertaking training for its staff. It was further recommended by all participants for the library to adopt the use of electronic advertisement as well as deployment of Bulk SMS to market the services of the library.
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    Information Culture And Business Performance In The Ghanaian Banking Industry
    (University Of Ghana, 2021-12) Mottey, E.
    This study examines the effect of information culture on business performance in the Ghanaian banking industry. Using purposive and convenience sampling techniques in a quantitative survey, 158 participants from a total population of 316 were sampled from a foreign and a local bank who responded to the questionnaire. The Statistical Package for Social Scientists (SPSS) version 22 was used to analyze data. Findings indicate that, information culture has positive effects on business performance of the banks. The most dominant information culture of each bank is integrity culture, with the least dominant cultures of the local and foreign banks being control culture and formality culture respectively. Both foreign and local banks had some form of support to promote information behaviours, however evaluation and reward systems were lacking. The foreign bank employed mechanisms to avoid information overload whereas the local bank did not. Furthermore, there were mechanisms and policies to manage information in both foreign and local banks but its implementation was not effective. The major challenges identified in both banks include, the lack of training for staff on the information policy available and the absence of a collective responsibility towards the effective management of information. The study recommends that, management of banks regularly train staff on effective information management and information management professionals must receive support in the form of participation and co-operation from all staff. Further research on information culture could focus on sectors like health, education, insurance, security and government ministries and departments using qualitative or mixed methods.
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    Information Culture And Business Performance In The Ghanaian Banking Industry
    (University Of Ghana, 2021-12) Mottey, E.
    This study examines the effect of information culture on business performance in the Ghanaian banking industry. Using purposive and convenience sampling techniques in a quantitative survey, 158 participants from a total population of 316 were sampled from a foreign and a local bank who responded to the questionnaire. The Statistical Package for Social Scientists (SPSS) version 22 was used to analyze data. Findings indicate that, information culture has positive effects on business performance of the banks. The most dominant information culture of each bank is integrity culture, with the least dominant cultures of the local and foreign banks being control culture and formality culture respectively. Both foreign and local banks had some form of support to promote information behaviours, however evaluation and reward systems were lacking. The foreign bank employed mechanisms to avoid information overload whereas the local bank did not. Furthermore, there were mechanisms and policies to manage information in both foreign and local banks but its implementation was not effective. The major challenges identified in both banks include, the lack of training for staff on the information policy available and the absence of a collective responsibility towards the effective management of information. The study recommends that, management of banks regularly train staff on effective information management and information management professionals must receive support in the form of participation and co-operation from all staff. Further research on information culture could focus on sectors like health, education, insurance, security and government ministries and departments using qualitative or mixed methods.
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    The Use Of The Internet By Students Of Presbyterian University College
    (University Of Ghana, 2021-12) Adusei, A.T.
    The use of Internet has become integral to accessing information by students. This study sought to do a comparative study on the use of the Internet by postgraduates and final year undergraduates of Presbyterian University College. The study compares students’ awareness and use of some selected Internet resources, their perceptions on the ease of use of Internet, their perception on the usefulness of Internet to their academic work, their attitude towards Internet use, their knowledge on Internet search strategies as well as challenges they encountered with its use. The study employed the cross sectional survey and a stratified simple random sampling was used in selecting 200 respondents from the total student population of 1020. Major findings of the study showed that, postgraduates were generally older adults between the ages of 40.-50 whilst the undergraduates were younger adults between the ages of 21-30. Google and Google Scholar were found to be the Internet resources mostly known and used for academic work by both groups of students with less use of the University’s subscribed e-resources and Institutional Repository. The responses from the students also indicated that both groups of students lacked knowledge on effective Internet search strategies such as the Boolean Logic. Although the students generally perceived the Internet to be useful, postgraduates did not perceive the use of Internet to be easy. Attitude towards Internet use by the postgraduates was negative compared to the final year undergraduates. Major challenges of Internet use included slow Internet speed, difficulty in finding the needed information and information overload, high cost of Internet, lack of wireless Internet and inadequate computers in the University Library and restriction of access to the ICT lab. Recommendations made include increasing awareness and use of subscribed e-resources (academic database), mounting a course on Information Retrieval on the Internet(search strategies), increasing the number of computers and installation of wireless Internet in the library, an investment in Internet Bandwidth, provision of hands-on training for students on how to search for information so that students can effectively make use of the Internet for their academic work.
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    The Use Of The Internet By Students Of Presbyterian University College
    (University Of Ghana, 2021-12) Adusei, A.T.
    The use of Internet has become integral to accessing information by students. This study sought to do a comparative study on the use of the Internet by postgraduates and final year undergraduates of Presbyterian University College. The study compares students’ awareness and use of some selected Internet resources, their perceptions on the ease of use of Internet, their perception on the usefulness of Internet to their academic work, their attitude towards Internet use, their knowledge on Internet search strategies as well as challenges they encountered with its use. The study employed the cross sectional survey and a stratified simple random sampling was used in selecting 200 respondents from the total student population of 1020. Major findings of the study showed that, postgraduates were generally older adults between the ages of 40.-50 whilst the undergraduates were younger adults between the ages of 21-30. Google and Google Scholar were found to be the Internet resources mostly known and used for academic work by both groups of students with less use of the University’s subscribed e-resources and Institutional Repository. The responses from the students also indicated that both groups of students lacked knowledge on effective Internet search strategies such as the Boolean Logic. Although the students generally perceived the Internet to be useful, postgraduates did not perceive the use of Internet to be easy. Attitude towards Internet use by the postgraduates was negative compared to the final year undergraduates. Major challenges of Internet use included slow Internet speed, difficulty in finding the needed information and information overload, high cost of Internet, lack of wireless Internet and inadequate computers in the University Library and restriction of access to the ICT lab. Recommendations made include increasing awareness and use of subscribed e-resources (academic database), mounting a course on Information Retrieval on the Internet (search strategies), increasing the number of computers and installation of wireless Internet in the library, an investment in Internet Bandwidth, provision of hands-on training for students on how to search for information so that students can effectively make use of the Internet for their academic work
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    Online Information Beheviour Of Faculty And Students Of The National Film And Television Institute (Nafti) During The Covid-19 Pandemic
    (University Of Ghana, 2021-12) Koranteng, E.O.
    The emergence of COVID-19 has affected all spheres of human life globally. In higher education across the globe, the outbreak of COVID-19 saw a lot of universities move away from face-to-face to online teaching which may have effect on the information behaviour of faculty and students in universities. The study therefore employed a survey research method and a quantitative research approach to investigate the online information behaviour of faculty and students of the National Film and Television Institute (NAFTI) during the COVID-19 pandemic. Questionnaire was used as instrument for data collection. The study employed census approach to survey the entire available population, comprising of 33 faculty members and 284 students, for a total of 317 targeted respondents for the study. The study found that the pandemic has increased the frequency at which faculty and students access information online as they spent more hours online than before the pandemic. Health information was the most mentioned new information need mentioned by faculty and students during the COVID-19 pandemic. Both faculty and students relied mostly on search engines to access and retrieve work/academic and health related information during the pandemic. The faculty relied heavily on social media, with over 90% using this medium for health information to meet their needs. The study also revealed that most of the respondents were not able to apply most online information retrieval skills and evaluation techniques. The main challenges that hinder the respondents’ ability to access the relevant information online during the pandemic were lack of training, slow internet connection and cost of data bundles among others. The study recommended among others that the NAFTI library should organize training and assistance to faculty and staff to enhance their information retrieval skills, market its available resources and that management of NAFTI and the Ghana government should take steps to make internet widely accessible at a lower cost.
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    Online Information Beheviour Of Faculty And Students Of The National Film And Television Institute (Nafti) During The Covid-19 Pandemic
    (University Of Ghana, 2021-12) Koranteng, E.O.
    The emergence of COVID-19 has affected all spheres of human life globally. In higher education across the globe, the outbreak of COVID-19 saw a lot of universities move away from face-to-face to online teaching which may have effect on the information behaviour of faculty and students in universities. The study therefore employed a survey research method and a quantitative research approach to investigate the online information behaviour of faculty and students of the National Film and Television Institute (NAFTI) during the COVID-19 pandemic. Questionnaire was used as instrument for data collection. The study employed census approach to survey the entire available population, comprising of 33 faculty members and 284 students, for a total of 317 targeted respondents for the study. The study found that the pandemic has increased the frequency at which faculty and students access information online as they spent more hours online than before the pandemic. Health information was the most mentioned new information need mentioned by faculty and students during the COVID-19 pandemic. Both faculty and students relied mostly on search engines to access and retrieve work/academic and health related information during the pandemic. The faculty relied heavily on social media, with over 90% using this medium for health information to meet their needs. The study also revealed that most of the respondents were not able to apply most online information retrieval skills and evaluation techniques. The main challenges that hinder the respondents’ ability to access the relevant information online during the pandemic were lack of training, slow internet connection and cost of data bundles among others. The study recommended among others that the NAFTI library should organize training and assistance to faculty and staff to enhance their information retrieval skills, market its available resources and that management of NAFTI and the Ghana government should take steps to make internet widely accessible at a lower cost.
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    The Role Of ICT In The Dissemination Of Information To Cocoa Farmers: The Case Of Breman Kuntanasi
    (University Of Ghana, 2021-12) Boadi, E.A.
    The role of Information and Communication Technologies (ICTs) in cocoa farming cannot be over emphasized. The advent of information and communication technology has changed the way farmers carry out their daily activities in recent times, and cocoa farming cannot be left out in the ICTs revolution. For many years in Ghana, cocoa farmers have been heavily reliant on low-tech methods of information dissemination provided by cocoa extension officers through interpersonal communication even though relevant, accurate and timely information has now been made possible by the integration of ICTs into cocoa farming. This study therefore sought to explore the main elements contributing to the low levels of ICTs use in providing the information needs of cocoa farmers in Breman Kuntanasi, Asikuma Odoben Brakwa (AOB) District in the Central Region of Ghana. Survey questionnaires were the primary data-gathering instrument to gather data from cocoa farmers. Data used for the study was collected from a total number of 291 farmers belonging to Cocoa Co-operatives at Breman Kuntanasi Area. Study findings indicated that the primary means of disseminating information to farmers in Breman Kuntanasi was radio and television. Only 1.4% of the 291 respondents used smartphone mobile application systems or software (WhatsApp, Facebook, twitter etc.). The Majority of the farmers had no ICT literacy skills. The study also identified certain barriers to the adoption and use of ICTs, including the cost of ownership, the lack of ICT centers and community information centers, the farmers' socioeconomic situation, their degree of illiteracy, and their limited ICT proficiency. The researcher therefore outlined some recommendations that can be adopted by stakeholders, policy makers and government to enhance smooth adoption and usage of ICTs in cocoa farming business in Breman Kuntanasi Cooperative Area and other cocoa farming communities in Ghana.
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    Library Access And Use For Users With Special Needs At The University Of Education, Winneba
    (University Of Ghana, 2021-10) Kulekpo, B.K.
    Previous studies have reported that academic libraries in Ghana are often not well equipped to meet the special needs of special-needs students despite the provisions of Ghana's Disability Act 2006. Hence, this study was conducted due to a lack of recent such studies at the University of Education, Winneba to find out whether users with special needs have adequate access to and use the library at the university. The significance of the study is that its findings would help the library to understand and thereby implement measures to improve the quality of access and use of the library for users with special needs in the university. Four research questions were posed. It was a descriptive survey where a cross-sectional survey was used for this study. The study sample totaled 50 respondents, comprising 25 front desk library staff of the university library and 25 students with special needs at the Department of Special Education. These respondents (i.e., library staff and library users with special needs) were chosen using a simple random sampling technique and a purposive sampling technique, respectively. A closed-end questionnaire featuring Likert-type response scales was used to collect data. The statistical techniques used to analyse data collected were frequencies and percentages. The results of the study revealed that, even though users with special needs access and use the library, some resources are not used as expected due to the unavailability of assistive technology devices. The results also revealed that library staff were not familiar with sign language, which was the main communication modes for students who are deaf. The recommendation, therefore, was that assistive devices should be procured and library staff be trained in sign language and other areas in disability issues so that they can support library users with special needs in the University.
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    Service Quality Perceptions And Expectations Of Library Users: A Comparative Study Of Accra And Kumasi Technical Universities
    (University of Ghana, 2020-10) Aggor
    Technical universities have been embraced as conduits for delivering technical-oriented education in Ghana. Library service delivery is going to play a critical role in ensuring quality technical university education. Comparative research assessing library service delivery in technical universities in Ghana is limited. This study conducted a comparative analysis of library users’ service expectations and how they perceive the quality of library services they receive at both Accra Technical University (ATU) and Kumasi Technical University (KsTU). Four objectives were assessed; extent of library use, perception of quality of library service delivery, user satisfaction among the library users and challenges faced in accessing library services. A sample of 250 respondents were selected from both universities, comprising 136 from KsTU and 114 from ATU. The findings showed that library use is low in both technical universities. However, library use was lower in KsTU than in ATU. Also, the perception of library quality and satisfaction with library services were relatively higher in KsTU, as compared to ATU. Respondents in KsTU rated their satisfaction with library services higher than those in ATU. The challenges of library service delivery were found to be more severe in ATU than in KsTU. The study recommends embarking on library use awareness drive particularly in KsTU. There is also the need for provision of library facilities, running information literacy training, and digitization of library services, especially in ATU.
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    The Use of E-Books for Learning and Research by Postgraduate Students in Ghana: A Study of The University of Ghana and the Ghana Technology University College
    (University of Ghana, 2020-10) Pobi, E.K.
    Information and Communications Technology (ICT) has become a significant strategic area for libraries to provide quality service to meet their users’ needs. In the bid to improve service delivery, the use of ICT is gradually replacing the manual way of providing service to library users. The ICT that is being used to provide services has proven to be a key to the success of most university libraries by providing new services such as e-books. The study was undertaken to identify the awareness and use of e-books for learning and research by postgraduate students in Ghana. Key aims of the research were to discover the level of awareness of e-books, the level of use, factors that influence the utilization of e-books, benefits/importance of the use of e-books, perception and attitudes towards the use of e-books, challenges faced in the use of e-books by the postgraduate students from the University of Ghana (UG) and the Ghana Technology University College (GTUC). Data were collected through the use of a questionnaire. Proportionate sampling was used to select 200 postgraduate students to participate in the study. Out of the 200 copies of the questionnaires administered, 150 were completed and returned translating into a 75% response rate. In general, the majority of 86.6% and 94.3% respectively of the students from both UG and GTUC, indicated awareness of the existence of e-books. Again, the majority of 87.6% and 75.5% from both UG and GTUC respectively actually used e-books for learning and research activities. Furthermore, most of the students used e-books for academic work. However, majority of 66% respondents from UG were not given any training in the use of the e-books, though the behavioural intention to use them showed a positive sign as against 64.2% from GTUC who were given training in the use of e-books. The study revealed that, the major challenge faced by most of the students, that is, 84.5% and 92.5% from both UG and GTUC respectively when accessing the e-books was lack of stable internet. Notwithstanding the challenges the postgraduate students faced in the use of the e-books, they indicated that they found the utilization of e-books very convenient, easy to use and that e-books can be accessed 24/7 (twenty-four hours a day). The research recommended that both the UG and the GTUC faculty should encourage and include e-books as reading texts for their students. Secondly, the challenge of low and unstable internet should be dealt with by the institutions by providing fast Wifi access at the campuses and to extend the bandwidth in order to increase fast access to the e-books.
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    Collection Security in Selected Private University Libraries in Ghana
    (University of Ghana, 2020-11) Amankwah, D.N.
    Collection is an important component of the library as it is the base upon which a library adds value and provides essential services to its users. Collection security is designed in order to protect library collections against unauthorized access. The study sought to identify collection security issues, find out the existing security threats, determine staff and user awareness of security, verify if there was a collection security policy and examine the collection security measures in place. The study was guided by the Collection Security Management Model. The study employed an exploratory case study to help in the better understanding of the topic under investigation. A questionnaire was used to collect quantitative data from a sample size of 297 respondents. In addition, thirteen (13) library staff from Valley View University and Ghana Technology University College, now Ghana Communication Technology University were interviewed. The study found that the two libraries had security problems caused by lack of awareness of rules and regulations, lack of proper orientation to users on the use of the library collection, insufficient library collection for users, ignorance and lack of adequate punishment to serve as a deterrent to others and self-interest. Further, the study found a low level of awareness of security in the two libraries due to lack of training of staff and orientation for users. More also, the research showed that there was a functional collection security policy, but the issue was in relation to adhering to the policy. Finally, the research found that users were aware of human and technological measures put in place by both Valley View and Ghana Communication Technology Universities. It was recommended that the two libraries should provide adequate staff training. In addition, they should engage in orientation and awareness creation programmes for users and staff. The two libraries must adopt effective collection security policies, provision of physical and technological security systems and ensure the collective responsibility of all stakeholders.
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    Evaluation of the Reference Service of the University of Cape Coast Library
    (University of Ghana, 1992-09-30) Opoku, E.
    The study puts under critical analysis the reference service of the University of Cape Coast library and the extent it goes to ensure the maximum use of the library's resources by the clientele, as well as the satisfaction derived from the service. However, the study revealed that the extent to which the reference department can go to fulfil its stated objectives, and satisfy user needs are hampered by inadequate resources inputs (like current literature, diverse and reliable services, enough qualified personnel) and dwindling facilities in the face of growing demands. Finally, some recommendations were made on how to overcome these problems.
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    An Evaluation of Library Automaton in Some Ghanaian University Libraries
    (University of Ghana, 2002-08) Amekuede, J.K.
    Automation in libraries has had far-reaching effects on everyday practices and librarianship as a profession. The use of computers in libraries has had and it is continuing to have a profound effect on all aspects of library and information work. As more information is made available in a variety of formats and in a variety places, the need to manage information effectively becomes critical. And for university libraries to maintain their positions as the University's information centre, they will have to play leading roles in the technological revolution. This thesis is an evaluation of library automation in Ghana's university libraries. The study was undertaken to find out which library processes have been automated in Ghana's three older university libraries namely, the Balme Library, the Kwame Nkrumah University of Science and Technology(KNUST) Library and the University of Cape Coast (UCC) Library. Relevant literature in the area of automation was revised. Using data obtained through the use of questionnaires and interviews, the study examined areas of general automation, automation of specific library processes, networking, internet connectivity, training, the future of library automation at the University libraries and major constraints to library automation. The sampling technique used in study is the purposive sampling method. This sampling technique allowed the researcher to use his skill and prior knowledge to choose respondents. Using this technique, the following samples were selected; 59 for Balme Library, 35 for KNUST Library and 44 for UCC library. The libraries of the three older universities in Ghana, that is, the Balme Library, University of Ghana, Kwame Nkrumah University of Science and Technology library, the University of Cape Coast library were chosen as the focus of the study because they have embarked on automation of their library processes. The study found out that even though the university libraries realize the importance of library automation, they are hampered by lack of funds, lack of support from the university administrations and lack of skilled staff to embark on the automation of all library processes. It was also revealed that none of the libraries have an OPAC (Online Public Access Catalogue). The study concludes with recommendations that would enhance the university libraries drive towards automation of their library processes and ensure effective and efficient use of the new technology to raise the image of the libraries and give their library clients more services. The following recommendations are made based on the findings of this research. The recommendations are made to serve as a guide to all libraries in general and especially university libraries in Ghana which intend to automate their library processes. The recommendations are for University Administrators, University Librarians, Librarians and policy makers. 1. Since there can be no library automation without computers and their accessories, the required number of computers and accessories should be purchased for the university libraries. In fact, the libraries should be allowed to purchase computers of their choice. 2. In addition, the libraries should also make sure that they purchase the latest computers on the market if they are allowed to do the purchases themselves because the information technology market is in a state of flux. Computers in the library should be used for automation of library processes. 3. Sufficient funds should be made available by the university administrations to fund automation projects. 4. Library software is very important in library automation. It is recommended that Library software for all library processes should be acquired. Librarians should be taught skills, which will enable them identify appropriate software for their library needs. They can also be taught how to write in-house software for their libraries especially in sections where their collections are not so large. 5. The evaluation revealed that even though all the university libraries have strategic plans, these plans have not been updated to take care of current trends. It is recommended that these strategic plans should be updated regularly and be implemented within time frames. 6.Some of the university libraries evaluated do not have an Electronic Support Unit. It is recommended that as a matter of urgency all these libraries should engage the services of a system analyst and set up Electronic Support Units. Without this support, problems associated with computer hardware and software and access problems cannot be easily or quickly solved. Such a unit can also increase the scope of IT products and other activities in the libraries. 7. Local Area Networks (LAN) should be set up in all the university libraries. LANs can also be very useful when these libraries have Online Public Access Catalogues (OPACs) because library users can then search the library's catalogue anywhere in the library. 8.Library staff should be made aware of ongoing projects in the library, especially those to do with automation, so as to create the awareness and feeling of belonging. The staff, on the other hand, should be curious about things going on in the library concerning automation. 9. More often than not when people talk of automation, they are referring to hardware and software, ignoring the human aspects of automation, specifically staff and user training. The study revealed that none of the libraries surveyed has a firm training programme in place. It is therefore, recommended that a training programme should be in place in all the university libraries. The training should be ongoing because when we automate, we are not only learning how to use the automated system; we are in fact learning new jobs. No operation is better than its personnel. The advancement of individuals who operate library automation programmes is a critical element in the success of automation.
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    Accessibility and Use of Library Resources in Balme Library, University Of Ghana
    (University of Ghana, 2010-06) Angono, B.E.
    The advent of information technology has led to information explosion and as such libraries are shifting from collection to access. Providing access to information has thus become the principal goal of libraries. Patrons enjoy using resources that are accessible and this is made possible by providing an enabling environment. This study attempts to evaluate accessibility and use of library resources in Balme Library, University of Ghana, Legon and to profile some suggestions to improve accessibility and use. Using the survey method, the researcher administered questionnaires to Level 400 students of the Department of Information Studies and the staff of Balme Library to elicit information from them. The findings indicated that the information literacy skills provided in Balme Library was not adequate enough to enable users make effective use of the resources. The study revealed that formats of documents such as audiovisua1 materials were not adequate. Furthermore, the study revealed that accessibility was hindered by mis-shelving; miscatalouguing; invisible call numbers; low bandwidth; inadequate information literacy skills; and inadequate workstations/computers. However, it was found that most of the users made use of the Online Public Access Catalogue hence justifying the huge surn of money spent on automation. It was also discovered that the existing enabling environment in the library was not conducive enough. To resolve the findings, several recommendations were advanced to improve accessibility and use of the resources in the Balme Library. Some of these recommendations are as follows: provision of adequate literacy skills; more workstations/computers; better staff strength through training; internet connectivity on campus to enable 'anytime and anywhere' access to Balme Library Online Public Access Catalogue(OPAC)
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    Performance Measurement of university libraries A Case study of the university of education, Winneba (UEW) Library
    (University of Ghana, 2010) Jones, W.
    This study focused on the performance of the university of education library. The study tested the theory of service quality as proposed by zeithamla et al (1985) who explains the gap between an organization and its customer and their perception and expectation in relation to service quality. They make the point that only customers can judge quality all other judgments are irrelevant. To achieve this aim, the survey methodology was used to survey one hundred and fifteen users of the UEW library. The respondent were made up of fifty two undergraduates students, twenty graduates students, nineteen teaching and fifteen non-teaching staff. The study revealed that, while most of the users rated their perception of library service as either moderate or moderately high. These were not meeting in the most cases their desired or maximum service quality levels. The results further indicated that, the users were not satisfied with the physical facilities, the accuracy and dependability and willingness of staff to provide prompt services. Further even though the employees had a moderately high rating for knowledgeability. Users perceived staff courteousness to be below their desire and maximum service quality level. The same applied to the individualized attention that the various user categories received when they access library services. In addition, the results further indicated a bias by the UEW library in their service to the various user groups. The teaching and the non- teaching staff gave better rating than mostly the undergraduate and sometimes the post graduate students. The study concluded that generally the performance of the UEW library was not meeting the users desired and maximum service quality levels and that does not facilitate quality academic service. Therefore, in order to enhance the performance of the UEW library there is a need for the UEW authorities as a whole and the library in particular to create awareness on importance of and benefit to be derived from service quality performance measurement. The institution of formal performance measurement that see the views of users on how well the library is performing Also, UEW library should process and made aware of the results and its implications. This will ensure that not only will staff embrace the results and see it as a challenge to overcome but will also make the necessary adjustments to improve upon their service.
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    Disaster Management in the Balme Library, University Of Ghana, Legon
    (University of Ghana, 1999) Adinku, S.A.
    The Balme Library is set up to provide materials for researchers, lecturers. students and the general public To protect and preserve these materials from being destroyed by pests, rainstorm. fire or any natural or man-made hazards there IS the need to have a comprehensive management plan aimed at preventing or mitigation the effects of disasters in the library. Potential hazards and areas prone to disasters have been Identified through risk assessment questionnaires, personal interviews, and documentary sources The study reveals the existence of fire and flood hazards in addition to the presence of Biological chemical and' mechanical deterioration However, the Inadequate measures In place indicates that there is no disaster management plan In the library In View of the above, several suggestions and recommendations were made In order draw up a disaster management plan for the library.