The Adoption of Information and Communications Technology in the Administration of Health Insurance Schemes in Ghana

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dc.contributor.authorMingle, J.
dc.contributor.authorDzandu, M.D.
dc.date.accessioned2013-12-09T11:00:11Z
dc.date.accessioned2017-10-14T14:11:25Z
dc.date.available2013-12-09T11:00:11Z
dc.date.available2017-10-14T14:11:25Z
dc.date.issued2013
dc.description.abstractThis study evaluated the level of information and communications technologies (ICTs) adoption in the administration of the National Health Insurance Scheme (NHIS) in Ghana within the context of the Activity Theory. The study used the mixed methods which involved the survey of 104 staff using questionnaires and an interview with the Regional ICT Coordinator of the NHIS in Accra. The study revealed that the NHIS’ in the Region did not have an ICT policy of their own derived from the national ICT policy. Also, the level of adoption in ICTs was not satisfactory as essential processes in the schemes administration were still being done manually. ICT usage in the schemes was not adequate and effective. The majority of the staff had basic-intermediate ICT skills; and trainings in ICTs for staff were not adequate. The study concluded that even though ICTs hold great potential for health insurance scheme administration, these benefits for now remains an illusion in Ghana’s NHIS setup. A policy driven and training led strategies were recommended.en_US
dc.identifier.citationInternational Journal of Computer Science and Network, Vol. 2, Issue 6, pg. 73-81en_US
dc.identifier.issn2277-5420
dc.identifier.urihttp://ijcsn.org/IJCSN-2013/2-6/IJCSN-2013-2-6-132.pdf
dc.identifier.urihttp://197.255.68.203/handle/123456789/4550
dc.language.isoenen_US
dc.subjectHealth Insuranceen_US
dc.subjectInformation and Communication Technologyen_US
dc.subjectICT Administrationen_US
dc.subjectHealth Administrationen_US
dc.subjectICT Policyen_US
dc.subjectGhanaen_US
dc.titleThe Adoption of Information and Communications Technology in the Administration of Health Insurance Schemes in Ghanaen_US
dc.typeArticleen_US

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