Evaluation of the Reference Service of the University of Cape Coast Library

Abstract

The study puts under critical analysis the reference service of the University of Cape Coast library and the extent it goes to ensure the maximum use of the library's resources by the clientele, as well as the satisfaction derived from the service. However, the study revealed that the extent to which the reference department can go to fulfil its stated objectives, and satisfy user needs are hampered by inadequate resources inputs (like current literature, diverse and reliable services, enough qualified personnel) and dwindling facilities in the face of growing demands. Finally, some recommendations were made on how to overcome these problems.