Information Systems Evaluation in Ghanaian Academic Libraries Using DandM IS Success Model

Abstract

The use of Information Systems (ISS) has been widely accepted and proven to increase service quality in many organizations. Academic libraries have embraced the use of ISs and have implemented them to perform different activities. The efficient utilization and management of ISs in libraries will help libraries derive maximum benefit from adopted ISs. The researchers therefore used the DeLone and McLean IS success theory to determine the impact of IS management on the quality of the IS and the use of the IS. The researchers solicited responses using questionnaires from all the staff members who use any electronic system in libraries that were purposively selected. The research revealed that the management of ISs affects the quality thereof. The quality of ISs affects use, and use affects the benefits gained from use.