Managing healthcare quality in Ghana: a necessity of patient satisfaction

dc.contributor.authorAtinga, R.A.
dc.contributor.authorAbekah-Nkrumah, G.
dc.contributor.authorDomfeh, K.A.
dc.date.accessioned2012-12-28T10:55:56Z
dc.date.accessioned2017-10-16T11:22:58Z
dc.date.available2012-12-28T10:55:56Z
dc.date.available2017-10-16T11:22:58Z
dc.date.issued2011-07
dc.description.abstractPurpose – The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients’ satisfaction with quality of healthcare in two hospitals located in northern Ghana. Design/methodology/approach – An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model. Findings – The results revealed that of the five-factor model, support/care, environment of the facility and waiting time determines patients’ satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent. Originality/value – The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general.en_US
dc.identifier.citationAtinga RA, Abekah-Nkrumah G, Domfeh KA (2011), Managing healthcare quality in Ghana: a necessity of patient satisfaction, International Journal of Health Care Quality Assurance, 24(7): 548 -563.en_US
dc.identifier.urihttp://197.255.68.203/handle/123456789/1897
dc.language.isoenen_US
dc.publisherEmeralden_US
dc.subjectHospitalsen_US
dc.subjectPatientsen_US
dc.subjectCustomer satisfactionen_US
dc.subjectQualityen_US
dc.subjectHealth careen_US
dc.subjectWaiting listsen_US
dc.subjectQueuesen_US
dc.subjectGhanaen_US
dc.titleManaging healthcare quality in Ghana: a necessity of patient satisfactionen_US
dc.typeArticleen_US

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