Managing healthcare quality in Ghana: a necessity of patient satisfaction
dc.contributor.author | Atinga, R.A. | |
dc.contributor.author | Abekah-Nkrumah, G. | |
dc.contributor.author | Domfeh, K.A. | |
dc.date.accessioned | 2012-12-28T10:55:56Z | |
dc.date.accessioned | 2017-10-16T11:22:58Z | |
dc.date.available | 2012-12-28T10:55:56Z | |
dc.date.available | 2017-10-16T11:22:58Z | |
dc.date.issued | 2011-07 | |
dc.description.abstract | Purpose – The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients’ satisfaction with quality of healthcare in two hospitals located in northern Ghana. Design/methodology/approach – An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model. Findings – The results revealed that of the five-factor model, support/care, environment of the facility and waiting time determines patients’ satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent. Originality/value – The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general. | en_US |
dc.identifier.citation | Atinga RA, Abekah-Nkrumah G, Domfeh KA (2011), Managing healthcare quality in Ghana: a necessity of patient satisfaction, International Journal of Health Care Quality Assurance, 24(7): 548 -563. | en_US |
dc.identifier.uri | http://197.255.68.203/handle/123456789/1897 | |
dc.language.iso | en | en_US |
dc.publisher | Emerald | en_US |
dc.subject | Hospitals | en_US |
dc.subject | Patients | en_US |
dc.subject | Customer satisfaction | en_US |
dc.subject | Quality | en_US |
dc.subject | Health care | en_US |
dc.subject | Waiting lists | en_US |
dc.subject | Queues | en_US |
dc.subject | Ghana | en_US |
dc.title | Managing healthcare quality in Ghana: a necessity of patient satisfaction | en_US |
dc.type | Article | en_US |