Factors influencing a long-term relationship between healthcare providers and patients – perspectives of patients at a public regional hospital, Ghana
dc.contributor.author | Adomah-Afari, A. | |
dc.contributor.author | Mantey, D.D.D. | |
dc.contributor.author | Awuah-Werekoh, K. | |
dc.date.accessioned | 2019-09-26T16:45:15Z | |
dc.date.available | 2019-09-26T16:45:15Z | |
dc.date.issued | 2019-04-10 | |
dc.description | Research Article | en_US |
dc.description.abstract | Purpose – The purpose of this paper is to determine the factors that influence patients’ long-term relationship with healthcare providers in healthcare delivery at hospitals. Design/methodology/approach – Data were gathered using 170 patients in a cross-sectional survey with quantitative research methods at a public regional hospital. Results were obtained using descriptive analysis and regression analysis. Findings – Generally, the study found that the health-related factors (the reception of staff, providers’ attitude, waiting time, competence and expertise and the hospital environment) that influence patients’ long-term relationship with the healthcare providers/hospital were statistically significant (p<0.001). The findings showed that overall 90.0 per cent of the patients were very satisfied with the overall healthcare services at the hospital. Research limitations/implications – Limited sample size, lack of examination of healthcare providers’ perspectives and non-application of qualitative methods make it difficult to give a true picture of how these can enhance patients’ intent to keep a long-term relationship with the healthcare providers/ hospital. Practical implications – The paper suggests that health policymakers and practitioners need to enhance measures that will make patients satisfied leading to their long-term commitment and cordial relationship with the healthcare providers/hospital. Social implications – The study demonstrated how health-related factors will be associated with the patients’ agreement/intent to keep a long-term relationship with their service providers at hospitals. Thus, the overall hypothesis was true that there is a relationship between patients’ satisfaction with the healthcare experienced and their long-term relationship with healthcare providers/hospital. Originality/value – This is one of the few studies conducted on the topic in the context of Ghana’s health sector. It recommends that there should be a good interpersonal relationship between healthcare providers and patients, as patients’ satisfaction is not based on only receiving treatment at the health facility. | en_US |
dc.identifier.other | DOI 10.1108/IJPHM-05-2017-0021 | |
dc.identifier.uri | http://ugspace.ug.edu.gh/handle/123456789/32314 | |
dc.language.iso | en | en_US |
dc.publisher | International Journal of Pharmaceutical and Healthcare Marketing | en_US |
dc.relation.ispartofseries | 13;3 | |
dc.subject | Health care | en_US |
dc.subject | Patient satisfaction | en_US |
dc.subject | Public hospitals | en_US |
dc.subject | Quality of care | en_US |
dc.subject | Long-term relationship | en_US |
dc.title | Factors influencing a long-term relationship between healthcare providers and patients – perspectives of patients at a public regional hospital, Ghana | en_US |
dc.type | Article | en_US |
Files
License bundle
1 - 1 of 1
No Thumbnail Available
- Name:
- license.txt
- Size:
- 1.6 KB
- Format:
- Item-specific license agreed upon to submission
- Description: