The Effect of Covid-19 Pandemic on Orgnisations’ work Systems, Human Resource Management Practices and Employees’ Wellbeing in Ghana.

Abstract

The main objective of this study is to explore the effects of COVID-19 on organisations’ work system, digitalized human resource practices, and new capabilities necessary to survive and compete. Using a qualitative study method, a total of 20 medium to large-sized organisations were purposefully selected from Ghana's service sector, including: Educational, Transportation, Financial, Pharmaceutical, Health, Tourism and Hospitality sub- sectors. The research sample was made up of respondents in various managerial positions. To ascertain and explore themes linked to the research objectives, the study used a descriptive and thematic analysis technique. According to some of the findings, firms redesigned their work systems by implementing new business models that promote innovativeness through work virtualization, remote/telework deployment, and the adoption of flexible work schedules. The findings also indicated that the most essential capabilities required of firms to survive and compete in the post COVID-19 era are strengthened IT, improved L&D and/or R&D, effective human resources in terms of qualified and trained personnel, and the implementation of strong strategic plans and an effective management structure. Furthermore, findings revealed that triggers such as stress from work pressures and fear of COVID-19 had an influence on employees' well-being. Based on the study findings, it was suggested that employee well-being be prioritized in job designs since they are critical resources that support the flow of work and organisational success. It was also suggested that organisations integrate the aforementioned capabilities into their fundamental business functions in order to ensure survival, and competitive edge. Future research were also recommended to include other sectorial firms from other regions of Ghana to broaden the generalizability of the study findings