Job satisfaction among career record personnel in the Ghana civil service: a case study
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Date
2022
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Emerald Publishing Limited
Abstract
Purpose – Good records management and effective employees contribute greatly to the success of every
organization. Like any other employees, records personnel need to be satisfied with their jobs so they are
motivated. Unfortunately, records personnel in Ghana are faced with many challenges which negatively affect
their job satisfaction. This study aims to examine the issue of job satisfaction among career records personnel
in the Civil Service of Ghana.
Design/methodology/approach – Civil servants from 27 ministries and the Public Records and
Archives Administration Department (PRAAD) were selected for the study. A survey questionnaire was the
main data collection instrument used to gather data on selected variables from respondents. The
questionnaire was answered by 115 out of 208 respondents: a response rate of 74.5%.
Findings – Institutional policy, supervision quality, co-worker relations quality, promotions opportunities,
salary levels, benefits availability, the nature of the work itself and reward availability all had a significant
and positive relationship with job satisfaction.
Originality/value – The case study findings can be used to inform a working document to help other
public sector organizations in policy making regarding conditions of service. It is also directly beneficial to the
Ghana Office of the Head of Civil Service and policymakers because the findings will help them to reshape
their employment policies to positively affect job satisfaction of members in its records class.
Description
Research Article
Keywords
Job satisfaction, Motivation, Employee policy, Records personnel