Telecommuting and Work Performance in Ghana: A Study of Private and Public Organisations

Abstract

The purpose of this study was to identify and determine how telecommuting impacts work performance in private and public sector organisations in Ghana. This study used quantitative approach for data collection. The sample size for the study was three hundred and thirty-seven (337) respondents from eighteen years and above. The analytical tool for analysing the data for this study was the Structural Equation Model (SEM). The outcome of the research indicated a high correlation between telecommuting and work performance in the organisations studied. Further, it was revealed that the design processes of telecommuting practices influence work performance of organisations in Ghana. The results also showed that telecommuting design positively correlated with work performance. The study further indicated that there is no link between the challenges of telecommuting and its adoption, thus nullifying the outcomes of other researches in other countries. While telecommuting has numerous benefits, most organisations in Ghana have not embraced it. It is therefore recommended that organisations in Ghana implement telecommuting work practice because it will facilitate the reduction of financial resources they spend on commuting their employees to their workplaces as well as helping employees to reduce their own transportation expenses and also reducing the negative health consequences they suffer as a result of long commuting hours to their traditional offices. It is further recommended that organisations develop strategies to enhance the adoption of telecommuting towards employee and organisational benefits.