The Impact Of Technology On Postal Services In Ghana

Abstract

The information technology (IT) available today is being leveraged in customer acquisitions, driving automation and process efficiency, delivering ease and efficiency to customers. The study investigated the impact of technology on postal services in Ghana. The population for the study consists of all staff members of Ghana Post at the Head office. The entire population was used in the research since the researcher wanted to generalize the findings. The main instrument used is the questionnaire. Two hundred copies of the questionnaire were received, representing a return rate of 53.7%. The findings revealed that technology has improved the data processing at Ghana Post and staff member are giving frequent IT training. Subjecting all the three hypotheses to a chi square statistical test turned out that, (1) the birth of the internet has a negative effect on postal services, (2) organizational efficiency and productivity have increased as a result of technology and (3) technology has given rise to innovative products and services in Ghana Post.