Department of Information Studies

Permanent URI for this collectionhttp://197.255.125.131:4000/handle/123456789/4870

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    Academic Library Service Quality and User Satisfaction: A Survey af Distance Education Students and Faculty in Public Universities in Ghana
    (University of Ghana, 2020-10) Bubuama, C.K.A.
    Universities in Ghana are positioning themselves to expand their distance education. Quality Library services that adequately meet the information needs of distance education students and tutors is a critical component of ensuring quality distance education. This study investigated academic library service quality and user satisfaction among distance education students and tutors. Data was gathered using survey. A sample of 335 distance education students and tutors was conveniently selected from IDL-KNUST, ICDE-UG, CODE-UCC and IEDE-UEW. The findings from the study showed that the frequency of library use was high in ICDE-UG and moderate in IDL-KNUST, CODE-UCC and IEDE-UEW. Borrowing books and reading personal notes dominated reasons for visiting the library. In CODE-UCC, majority of the respondents indicated visiting the library to read for pleasure. In terms of quality library services, respondents from ICDE-UG rated their library resources and services highest, followed by IDL-KNUST, CODE-UCC and IEDE-UEW. Respondents from ICDE-UG rated their library resources and services highest on reliability, responsiveness, empathy, accessibility and tangibility. Respondents from IEDE-UEW rated their institution highest on assurance of library services. Respondents from ICDE-UG rated highest on all the indicators of user satisfaction, followed by IEDE-UEW, IDLKNUST and CODE-UCC. Library resources and service delivery were found to be most challenging in IDL-KNUST, followed by CODE-UCC and IEDE-UEW. ICDE-UG was rated least in terms of challenges of library resources and service delivery. It is recommended that continuous competency training, information literacy courses, expansion of electronic resources and offcampus access, as well as adopting customer care model be instituted to improve library service delivery for distance education students and tutors.
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    Accessibility Of Academic Library Services To Distance Learners: A Study Of University Of Ghana Library System
    (University of Ghana, 2015-07) Bubuama, C.K.A.
    This study seeks to investigate the accessibility of academic library services to distance learners, with specific reference to University of Ghana Library System (UGLS). The general objective of the study is to assess the level of awareness and accessibility of library services to distance students. A survey was conducted and one hundred and thirty eight (138) Level 400 distance learning students in the Accra Learning Centre together with University librarian of the University of Ghana were selected by the convenience and purposive sampling methods to collect primary data using questionnaires and interviews respectively. The Statistical Package for Social Science (SPSS) and thematic analysis are used to analyze the completed questionnaire and interview responses respectively. The results from the findings revealed that a greater proportion of the respondents were not aware of the library services and programmes. Moreover, it was discovered that most of the subjects acquired their IT training through personal effort other than the University‘s. In addition, the study revealed that quite a number of the respondents were at the intermediate level with regard to IT or computer knowledge. Furthermore, distance learners had no remote access to library electronic resources and other databases and therefore did not strongly agree to the provision of their information needs through social media services. It was also evident that information needs of respondents were mostly not provided for adequately. The study recommended the following to the management of the University of Ghana Library System (UGLS); awareness creation of library resources, user education on Information Literacy of library resources and programmes, encouraging the use of social media, training/user education and initiation on borrowing of library resources.