Department of Operations and Management Information Systems

Permanent URI for this collectionhttp://197.255.125.131:4000/handle/123456789/28319

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    The Effects of Digital Banking Platforms on the Profitability of a Bank: The Case of a Private Bank in Ghana
    (International Congress on Information and Communication Technology, 2023) Owusu, A.
    Businesses are adapting digital technologies to reach bigger markets, reduce operational costs, improve financial performance or profitability, and gain competitive advantage. The banking sector in Ghana is a very competitive one with most banks adapting one or more forms of digital banking products to facilitate their current operations, gain competitive advantage, and achieve future business goals. While many studies have accessed the impact of digital banking solutions on the profitability of financial institutions mostly in developed economies, the same cannot be said about developing economies. There is, therefore, the need to add to the body of knowledge on how digital banking solutions impact the profitability of banks in developing countries. This paper was underpinned by the updated DeLone and McLean IS success model and used a qualitative approach with purposive sampling of 28 staff and customers to assess a private bank’s digital banking platforms through thematic data analysis. The findings show that system usage and user satisfaction which results in net benefits are positively influenced by information quality, system quality, and service quality. It is therefore concluded that the deployment and use of digital banking solutions improve the profitability of banks. Other implications are also discussed.
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    Institutional Effects on API Development and Integration in Developing Countries: Evidence from Ghana
    (Americas Conference on Information Systems 2018: Digital Disruption, AMCIS 2018, 2018-08) Ofoeda, J.; Boateng, R.
    Application Programming Interfaces (APIs) are perceived as major enablers of digital transformation, as such they have attracted the attention of both practitioners and researchers. This notwithstanding, past research on APIs have focused largely on the technical dimensions, neglecting the social and cultural contexts. The purpose of this study is therefore to understand how regulative, normative and cognitive institutions affect the development and integration of APIs in Ghana. Drawing on the new institutional theory as a lens and an interpretive case study methodology, our findings show that normative institutions such as business strategy, customers need, relationships, and experience of vendors enabled the development and integration of APIs. However, regulative institutions in the form of regulations and laws (unwillingness of some institutions to integrate with other applications), security concerns, were regarded as constraining factors to API integration. Also, Cognitive forces in the form of non-disclosure issues and carelessness constrained the integration of APIs
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    Understanding behaviour patterns of multi-agents in digital business ecosystems: An organisational semiotics inspired framework
    (Advances in Intelligent Systems and Computing, 2019-01) Senyo, P.K.; Liu, K.; Effah, J.
    Digital business ecosystem (DBE) is a collaborative network of organisations, processes and technologies that collectively create value. Thus, value creation in DBEs is jointly undertaken by multiple human and digital agents. To aid appropriate apportionment of work and design of information systems, it is essential to understand behaviour of both human and digital agents. However limited attention has been paid to agents’ behaviour in the extant DBEs literature. Moreover, multi-agent research has also largely focused on technical issues while limited research exists on agents’ behaviour. As such, in this paper, we develop a framework to understand behaviour patterns of multi-agent in DBEs. This framework builds its foundation on the theoretical lens of Organisational Semiotics, a sociotechnical theory towards contribution to DBE research.
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    Mediating subjective task complexity in job design: A critical reflection of historicity in self-regulatory activity
    (2018) Sanda, M.-A.
    This paper critically reflects on the influence of historicity in self-regulatory activity towards mediating subjective task complexity in job design. This is based on the growing interest of using the ‘practice’ approach in overcoming the gap between the theoretical understanding of what people do and the realistic understanding of what people actually do at the workplace. The paper argued that since an objective analysis of the number of alternatives presented in any given situation will not always coincide with subjective perceptions, and the individual’s lack of knowledge about the external world may result in his/her inability to accurately predict the outcomes of his/her decisions, then it is important to understand how an individual acquire knowledge about his/her external world of work, and also if its consequential effect on the routine is acquired through the recollections of the subconscious mind’s daily encounters at the work situations.