Perceived Satisfaction in Sustained Outcomes of Employee Communication in Ghanaian Organizations

Abstract

This study aims at ascertaining the perception of the importance and role of effective communication among Ghanaian employees, as well as a sustained outcome of performance through effective communication. The research took a cross sectional approach to examine four Ghanaian organizations made up of two public organizations and two private companies. A combination of research methods: a quantitative survey and individual in-depth interviews were used to obtain in-depth information for the study. Findings showed that perceived effectiveness of communication has a direct positive effect on organizational performance. The paper makes a modest input of the significance of employee communication in both public and private organizations.