Evaluating the Use of the Social Welfare Information Management System (SWIMS) for Case Management Among Social Welfare Officers in Selected MMDAS in the Greater Accra Region, Ghana

Abstract

This study investigated the use of the Social Welfare Information Management System (SWIMS) for case management in the Greater Accra Region, Ghana, using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. Anchored in the positivist paradigm and employing a quantitative, descriptive survey design, data were collected from 103 Social Welfare Officers across 11 Municipal, Metropolitan and District Assemblies (MMDAs) MMDAs through a questionnaire. Data analysis utilized percentages, means, standard deviations, Pearson’s correlation, and linear regression. Findings revealed a strong positive correlation between effort expectancy and usage behaviour, indicating that ease of use significantly influences frequent and effective SWIMS utilization. Performance expectancy and social influence were identified as critical predictors of SWIMS adoption, while effort expectancy and facilitating conditions, though not statistically significant, positively contributed to system usability. SWIMS enhanced case management, notably in progress tracking and record accuracy, but variability in perceived effectiveness highlighted areas requiring improvement. The findings demonstrate that performance expectancy, effort expectancy, social influence, and facilitating conditions collectively accounted for a substantial variance in usage behaviour. Recommendations include targeted initiatives to improve effort expectancy, such as hands-on training and system simplification. Regular evaluations and user feedback should inform system upgrades to address performance gaps. Promoting a supportive culture through peer advocacy and recognition, alongside technical support and resource optimization, will further enhance SWIMS adoption and usability.