Organizational Commitment, Job Satisfaction and Turnover Intentions of Informal Work Groups: A Study among Organizations in Accra

Abstract

Studies on job satisfaction, organizational commitment and turnover intentions in Ghana have not investigated the possible influence of informal groups on these organizational outcomes. The study compared organizational commitment, job satisfaction and turnover intentions among employees in informal groups and those who were not in any informal group. Job satisfaction, organizational commitment and groups (employees in informal groups and those who were not in any informal group) were hypothesized to predict turnover intentions. Two hundred full time employees were sampled from 6 organizations. A survey research design using four standardized instruments was used to collect data for this study. Findings from the study indicated that employees in informal groups reported higher job satisfaction and lower organizational commitment than employees who were not in any informal group. There was no statistical significant difference between the two groups of employees on turnover intentions. It is in the best interest of organizations to identify informal groups in the organization and their possible influence on work attitudes. Keywords: organizational commitment, job satisfaction, turnover intentions, informal groups