Assessment of Clients’ Satisfaction with Quality of Postnatal Care at Saint Joseph Hospital, Jirapa

Abstract

Background: Postnatal period is the period that starts about an hour after the placenta is delivered and stretches to the next six weeks and this time is very important for the continued existence of the woman and her baby. So assessment of client satisfaction with post natal care services is needed to improve quality of health service delivery in the country and impact positively on the survival of both mother and baby during the postpartum period. The aim of this research was to determine the level of satisfaction of clients with the quality of post natal care services at Saint Joseph Hospital, Jirapa. Method: A cross sectional study among 127 mothers who were receiving care at the postnatal care unit of the Saint Joseph Hospital was conducted. Closed ended questions were used to obtain data from the postpartum women on their contentment with the quality of postpartum care. Logistic regression was used to examine the relationship among the indicators of quality and degree of satisfaction with postnatal care services. Results: 91% of mothers were happy with the post-delivery care. Majority of the mothers were pleased with the clean surroundings, availability of medicines, attitude of health workers, contact time and agreed that their health and that of their babies improved due to the quality of post natal care services provided them. The variation in participants’ view of overall quality of care by age, number of children, educational and employment status were all statistically significant. Conclusions: Clients overall satisfaction with postnatal care services was high. Management of Saint Joseph Hospital should carry out client satisfaction surveys routinely to improve on the quality of postnatal care services. Key words: Postnatal, quality, satisfaction