Health Managers’ Emotional Intelligence on Organisational Performance: A Case Study of Korle-Bu Teaching Hospital-Accra.

Abstract

Background: Emotional Intelligence has been established as a significant psychological determinant in the workplace, as it has a contributing role in the post COVID-19 pandemic state. Thus, emotional intelligence is highly effective in predicting organisational commitment, subsequently encouraging a positive organisational performance. Individuals and organisations success is anchored on important skills offered by emotional intelligence. As such, emotional intelligence allows health managers to boost a positive organisational performance. Objective: The main objective of the study was to examine association between health managers’ emotional intelligence and organisational performance in Korle Bu Teaching Hospital (KBTH) in the Greater Accra Region of Ghana. Method: The study adopted the cross-sectional study design using quantitative methods to collect data from participants using a structured questionnaire. The structured questionnaire validated by earlier researchers was adapted and administered to the 86 healthcare managers who were recruited using the simple random sampling technique. The variables measured were grouped into dependent and independent. The data collected was analysed using SPSS version 22. Descriptive statistics was presented in tables. Chi square test and logistic regression analysis were applied to determine the association between the dependent and independent variables. A level of significance was accepted at p<0.05 at 95% confidence interval. Results: The mean score for Ei shows 89.45 which indicates that KBTH had a high level of emotional intelligence. Also, the mean score for OP showed 66.81 which indicates that KBTH had a high level of organisational performance among healthcare managers. In addition, the regression coefficient of emotional intelligence was positive and significant with a β-score of 0.696 and a t-score of 8.890, which was significant at 1%. The results indicated that there existed a positive significant impact of emotional intelligence of health managers in KBTH on organisational performance. In addition, the regression coefficient of individual socio-demographic characteristics factors; educational qualification was negatively significant at 1% level of significance with a β-score of -0.293 and a t-score of -2.457. This indicated that there existed a statistically inverse significant impact of individual socio-demographic characteristics factors; educational qualification on Ei among health managers at the KBTH in Ghana. Furthermore, the regression coefficient of individual socio-demographic characteristics factors; rank was positively significant at 5% level of significance with a β-score of 0.299 and a t-score of 2.231. This indicated that there existed a statistically significant impact of individual socio-demographic characteristics factors; rank on Ei among health managers at the KBTH in Ghana. Recommendations: Management of health managers at the KBTH should be aimed at maintaining and improving the level of emotional intelligence and organisational performance through institution-based policies. Moreover, emphasis should be placed on the effectiveness and efficiency of healthcare process through research and development.