Does provision of Feedback increase Work Engagement and Reduce Cynicism Among Employees?

Abstract

The purpose of this paper is to highlight the impact of providing feedback on employee’s engagement and cynicism. This study posits that the relationship between positive feedback and engagement is mutually reinforcing and leads to an upward spiral effect. That is positive / constructive feedback boost engagement at workplace while negative/ destructive feedback can lead to disengagement of employees which in turn may give rise to cynicism. The paper defines various types of feedbacks which are provided to employees in organizations in relation to their work and performance. Further a conceptual model is offered which identifies the relation of positive and negative feedback with engagement and cynicism. Lastly it highlights the aspects which if taken into consideration while providing feedback may drive employee engagement and reduce cynicism at workplace. It would be valuable to both practitioners and academic communities who are seeking to explore various antecedents of employee engagement and how it can used to control cynicism at workplace.