The Effect of Provider-Patient Relationship on Patient Satisfaction Rating at Tema General Hospital

Abstract

Background: The interaction between a patient and a care-provider has been connected to patient satisfaction, patient outcomes, and treatment adherence. It is still the cornerstone of medical practice, despite the fact that the relationship between the patient and the care-provider is an important but poorly defined subject. Objective: To explore the effect of patient and care-provider relationship on patient satisfaction at Tema General Hospital. Methods: The study adopted analytical cross-sectional design using a quantitative approach. A well-structured questionnaire was used to gather empirical data from 355 patients during the interviews. Patients’ socio-demographic characteristics, components of patient and care-provider relationship and patient satisfaction of care dimensions were all included in the data collection. Adult patients who used the outpatient services by the hospital at the time of data collection made up the study population. The analysis of the data was done with StataIC 16 app. to predict and examine the association between patient and care provider relationships and patient satisfaction of care. Results: Overall measure of patient satisfaction was 85.4%. Respondents (57.4%) were satisfied with OPD services received at the Tema General Hospital. Nurses’ physically assisting patients during medical procedure increased patient’s satisfaction of care as well as the hospital’s trustworthiness. Doctor’s clean office also positively impacted on patients’ satisfaction rating. Conclusion: Overall, 85.4% of patients were satisfied with the out-patient services they received. Additionally, nurses physically assisting patients during a medical procedure highly increases patient satisfaction.