Implementation of Electronic-Government in Ghana; A Case Study of Driver and Vehicle Licensing Authority (Dvla)

Abstract

The aim of this study is to examine e-government implementation at the DVLA and to generate a comprehension from the perspective of the implementers. A case study method within the qualitative approach of social research was employed. In all twelve (12) participants were purposively selected and interviewed using the one-on-one in-depth interview method. An interpretive analyses as well as secondary data from the literature review were used to analyze the results of the study. It was found that resources were a challenge for the DVLA. In other words, financial resources, human resources and logistics and equipment were all inadequate for the effective implementation of the project. It was also evident that, erratic power supply, low levels of ICT literacy amongst clients, lack of trust for e-government programmes, and poor internet connectivity were challenges militating against the successful implementation of the project. The study concludes that inadequate resources and the ineffective use of mechanisms and channels to facilitate information sharing and inter-departmental collaborations impede workflow and the effective implementation of public policies. It is therefore recommended that to achieve effective e-government implementation, there should be reliable and constant power supply, the channels of communication and collaboration must be utilized effectively and all the needed resources must be available.