Exploring Users’ Continuance Intention Towards Mobile SNS: A Mobile Value Perspective
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Date
2019-01
Journal Title
Journal ISSN
Volume Title
Publisher
Lecture Notes of the Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering, LNICST
Abstract
The functionalities of most Social Networking Sites allow users to enjoy practical benefits like maintaining important social and business relationships, communicating with others, and getting feedback on important shared information. However, the place of SNSs as a source of entertainment and enjoyment is also well-documented. The purpose of the paper is to identify the factors that predict continuance use of social networking sites from the perspective of mobile value. Data was collected from 452 students in three leading universities in Ghana and analyzed with Partial Least Square-Structural Equation Modeling. Results from the study revealed that both hedonic value and utilitarian value were significant predictors of continuance intention. Satisfaction was also found to be a significant predictor of continuance intention. In all, the model accounted for 55.6% of the variance in continuance intention. The study also provides important contributions to the literature, by demonstrating the significance of both utilitarian and hedonic value in leading to satisfaction with the usage of mobile SNS services. The implications and limitations of the current study are discussed and directions for future research proposed.
Description
Keywords
Social networking sites, Hedonic value, Utilitarian value, Satisfaction, Continuance intention
Citation
Mensah A., Ofori K.S., Ampong G.O.A., Addae J.A., Kouakou A.N., Tumaku J. (2019) Exploring Users’ Continuance Intention Towards Mobile SNS: A Mobile Value Perspective. In: Zitouni R., Agueh M. (eds) Emerging Technologies for Developing Countries. AFRICATEK 2018. Lecture Notes of the Institute for Computer Sciences, Social Informatics and Telecommunications Engineering, vol 260. Springer, Cham