Employee empowerment and organizational commitment among employees of star-rated hotels in Ghana: does perceived supervisor support matter?
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Date
2023
Journal Title
Journal ISSN
Volume Title
Publisher
Journal of Work-Applied Management
Abstract
Purpose – The current study aimed to examine the moderating role of perceived supervisor support in
the nexus between employee empowerment and organizational commitment in the Ghanaian hospitality
industry.
Design/methodology/approach – A quantitative research design was adopted, and data were collected
from 274 frontline workers from 4-star and 5-star hotels at two different waves within a 7-month interval.
The data received were analyzed using descriptive and inferential statistics with the aid of Statistical Package
for Social Sciences (SPSS V. 23.0) and SmartPLS (V.4.0), respectively.
Findings – As hypothesized in the study, employee empowerment was significantly related to organizational
commitment. Furthermore, the results revealed that perceived supervisor support moderated the nexus
between employee empowerment and affective and continuance commitment but did not moderate the nexus
between employee empowerment and normative commitment.
Originality/value – Arguably, support from supervisors has been theoretically identified as a key construct
in enhancing subordinates’ commitment to an organization. However, less is known in the literature about the
moderating role of perceived supervisory support in the nexus between employee empowerment and
organizational commitment, especially in the Ghanaian hospitality industry
Description
Research Article
Keywords
Employee empowerment, Organizational commitment, Perceived supervisor support, Hospitality industry