Implications of Effective Human Resource Practices on Employee Performance: A Case Study of Social Security and National Insurance Trust (SSNIT)

Abstract

The main aim set out for the study was to examine the influence of effective human resource management practices on employee performance at the Social Security and National Insurance Trust (SSNIT). The study employed qualitative research approach using interviews as its main research instrument for data collection. The sample size for the study was thirty (30) with respondents drawn from various departments such as human resource, operations and general administration. The study found out that, the SSNIT has in place human resource management practices in recognition to key areas like training and development, staff welfare, compensation and benefits, recruitment and selection, and human resource planning. These practices have been effective in developing the skills and abilities of employees as well as aiding in the recruitment of qualified applicants. It also motivates and creates a congenial environment for outmost performances at work. The study again established that human resource management practices at SSNIT influences the performance of individual employees through the acquisition of further skills and knowledge, motivation, provision of employee welfare, compensation and benefit schemes which grant employees the impetus to perform exceptionally at the organizational level. The study further established that, the presence of effective human resource practices has resulted in the improved performance and development of the organization particularly in the areas of customer size, goodwill and partnership, productivity, creativity and innovation. The study recommends that management takes additional steps to organize regular training programmes for employees. Again, training and development programs should cover all employees with regard to areas of performance.