Assessing the Implementation of Performance Management Systems: A Case of Pentecost Hospital, Madina.

Abstract

The overall aim of this research work was to assess the implementation of performance management system at Pentecost Hospital in Madina in the Greater Accra Region of Ghana. The research adopted qualitative research design using unstructured interviews as the instrument for data collection. The sample size for the study was twenty-five (25) running from various department/unit of the hospital such as finance, security, health information, records and bio statistics, laboratory, nursing and midwifery, pharmacy, administration and human resources as well as nutrition and information and technology. The study established that, performance management system at the Hospital has a system of operation and which has contributed in achieving some level of gains such as increased revenue generation, aiding in promotion, improvement in service delivery, ensuring accountability, resolving impasse between staff and organization as well as creativity and innovation. Similarly, the study established challenges such as witch-hunting, absence of goal setting, absence of feedback, time frame of assessment and the way of conducting the scheme and lack of awareness as impeding the effective realization of the system’s objectives. Accordingly, the study recommend that employees should be made a central part in the system design particularly in the area of goal setting, institution of feedback measures in the system and enhancement of the system design from mere performance appraisal to actual performance management system.