Managing healthcare quality in ghana: A necessity of patient satisfaction.
| dc.contributor.author | Atinga, R.A. | |
| dc.contributor.author | Abekah-Nkrumah, G. | |
| dc.contributor.author | Domfeh, K.A. | |
| dc.date.accessioned | 2013-09-19T15:57:06Z | |
| dc.date.accessioned | 2017-10-16T11:20:37Z | |
| dc.date.available | 2013-09-19T15:57:06Z | |
| dc.date.available | 2017-10-16T11:20:37Z | |
| dc.date.issued | 2011 | |
| dc.description.abstract | Purpose – The study aims to examine how communication, provider courtesy, support/care, environment of the facility and waiting time significantly predict patients’ satisfaction with quality of healthcare in two hospitals located in northern Ghana. Design/methodology/approach – An exploratory study of which 324 respondents were selected using stratified and convenient sampling techniques. Results are presented using a multiple regression model. Findings – The results revealed that of the five-factor model, support/care, environment of the facility and waiting time determine patients’ satisfaction with quality of healthcare delivery. The explanatory power of the dependent variable was explained by 51 percent. Originality/value – The findings suggest that internal and external health sector stakeholders may possibly use this study as a precursor to improve service quality in the two hospitals in particular and others in general. | en_US |
| dc.identifier.citation | Managing healthcare quality in ghana: A necessity of patient satisfaction. International Journal of Health Care Quality Assurance, 24(7), 548-563. | en_US |
| dc.identifier.uri | http://197.255.68.203/handle/123456789/4349 | |
| dc.language.iso | en | en_US |
| dc.subject | Hospitals, Patients, Customer satisfaction, Quality, Health care,Waiting lists, Queues,Ghana | en_US |
| dc.title | Managing healthcare quality in ghana: A necessity of patient satisfaction. | en_US |
| dc.type | Article | en_US |