University learners’ educational experience survey: a gender dimensional analysis
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Date
2024
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Cogent Social Sciences
Abstract
Intense competition among universities, with its negative consequences, has necessitated
the investigation of students’ academic experiences as it influences students’ university
choices. To bridge this gap, this study seeks to examine students’ satisfaction with their
educational experience at two selected universities in Ghana. Utility Maximisation
Theory was deployed to guide the study. Relevant research ethics principles were duly
observed. We used a cross-sectional survey of 309 students to estimate an ordered
probit econometric model as well as cross-tabulation descriptive and graphical analyses.
Based on the robustness of the results, we found that male students are quantitatively
more satisfied with their academic performance than female students. The results also
demonstrate consistent and significant associations between instructional delivery and
feedback, and students’ academic satisfaction; there was a positive and statistically
significant relationship between enabling conditions and the level of student satisfaction
across both males and females; furthermore, the results indicate a positive and
statistically significant relationship between learner support systems and the level of
students’ satisfaction among both males and females; additionally, females have shown
that they demonstrate a quantitatively greater appreciation for instructional delivery
and feedback compared to males. Policymakers and educational institutions can better
target support and intervention programmes for students with satisfaction scores that
are close to the average by identifying these students. It is also suggested that
universities focus on and keep improving upon the services and educational facilities
they provide, as well as correcting any inefficiencies in the services so as to meet
students’ satisfaction
Description
Research Article
Keywords
Students’ satisfaction, instructional delivery, gender dimensional