The conundrum of absenteeism in the Canadian public service: A wicked problem perspective

Abstract

Absenteeism has received increasing attention in public sectors across the world. In Canada's federal public service, absenteeism cost the government approximately $871 million in lost wages in 2013 alone (Barkel 2014a). Current and previous Canadian governments have attempted to reform sick-leave policy to reduce absenteeism, but simple solutions to a complex problem will likely result in negative and unforeseen consequences. This article conceptualizes absenteeism as a “wicked problem” to explore its complexity. Addressing absenteeism requires a deeper understanding of issues and factors by government representatives, unions, NGOs, and policy experts, which can lead to multifaceted solutions. © The Institute of Public Administration of Canada/L'Institut d'administration publique du Canada 2017