The effects of knowledge sharing and knowledge application on service recovery performance
| dc.contributor.author | Boateng, H. | |
| dc.contributor.author | Agyemang, F.G. | |
| dc.date.accessioned | 2018-10-30T12:10:24Z | |
| dc.date.available | 2018-10-30T12:10:24Z | |
| dc.date.issued | 2015-06 | |
| dc.description.abstract | This study set out to discover the effects of knowledge sharing (KS) and knowledge application (KA) on service recovery performance (SRP) through survey-based research. The population of the study consisted of front-line employees of hotels in Accra. The study found significant and positive effects of both KS and KA on SRP. Data were analysed using linear and multiple regression. © 2015, © The Author(s) 2015. | en_US |
| dc.identifier.other | 10.1177/0266382115587852 | |
| dc.identifier.uri | http://ugspace.ug.edu.gh/handle/123456789/25022 | |
| dc.language.iso | en | en_US |
| dc.publisher | Business Information Review | en_US |
| dc.subject | Hospitality sector | en_US |
| dc.subject | knowledge application | en_US |
| dc.subject | knowledge management | en_US |
| dc.subject | knowledge sharing | en_US |
| dc.subject | service recovery performance | en_US |
| dc.title | The effects of knowledge sharing and knowledge application on service recovery performance | en_US |
| dc.type | Article | en_US |
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