Consumer trust and physician prescription of branded medicines: an exploratory study
Date
2016
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Emerald Group Publishing Limited
Abstract
Purpose
The purpose of this paper is to explore the extent of consumer trust of physicians’ prescription of branded medications.
Design/methodology/approach
This paper adopts a qualitative research approach to study consumers’ self-reported experiences with respect to their trust in physicians’ prescription of branded medications. An open-interview approach and a focus group discussion were adopted in collecting research evidence from a sample of middle-level executives from various Ghanaian industries who have experienced physicians’ prescription of branded medications.
Findings
Consumers have mix reactions toward physicians’ prescriptions of branded medicines. Whereas some trust, others are uncertain, while some do not trust physicians at all. The last group believes the physicians are serving the interest of third parties in prescribing branded medications.
Research limitations/implications
This study focuses only on patients’ perspectives. This research could be widened to include other important stakeholders of healthcare delivery such as physicians, pharmacists and management of health institutions.
Practical implications
The study provides a platform for physicians to appreciate the trust their clients repose in them as they prescribe medication to them.
Social implications
It is envisaged that the research will assist consumers of branded medications to probe into why branded medications are insisted on to be purchased instead of alternatives.
Originality/value
This study provides further perspectives on consumer reactions to physicians’ prescription of branded medications.
Description
Keywords
Branded medications, Prescriptions, Trust, Consumer, Physicians
Citation
Mahmoud Abdulai Mahmoud, (2016) "Consumer trust and physician prescription of branded medicines: an exploratory study", International Journal of Pharmaceutical and Healthcare Marketing, Vol. 10 Issue: 3, pp.285-301, https://doi.org/10.1108/IJPHM-05-2015-0017