Exploring the link between organisational justice and job satisfaction and performance in Ghanaian hospitals: do demographic factors play a mediating role?

Abstract

Purpose – The purpose of this paper is to examine whether organisational justice (distributive justice, procedural justice and interactional justice) predicts job satisfaction and performance of health professionals and whether the demographic characteristics of hospital employees mediate the relationship between workplace justice and job satisfaction and performance. Design/methodology/approach – Questionnaires were administered to a sample of 300 respondents in seven hospitals using convenient sampling. Hypotheses were tested using multiple and hierarchical regression models. Findings – The paper established that distributive justice, procedural justice and interactional justice predict job satisfaction and performance of health professionals. However, their demographic characteristics are shown to partially mediate the relationship between organisational justice and job satisfaction but not performance. Originality/value – Granted that other studies exist, this is one of the few that focuses on hospitals and probably the first of its kind in Ghanaian hospitals. Thus the findings could be essential for policy and practice and also generate further discourse that may improve the extant literature and our understanding of the subject.