Control of fraud on mobile money services in Ghana: an exploratory study

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dc.contributor.authorAndoh, C.
dc.contributor.authorAkomea-Frimpong, I.
dc.contributor.authorAkomea-Frimpong, A.
dc.contributor.authorDwomoh-Okudzeto, Y.
dc.date.accessioned2019-09-17T12:56:01Z
dc.date.available2019-09-17T12:56:01Z
dc.date.issued2019-05-07
dc.descriptionResearch Articleen_US
dc.description.abstractPurpose – Fraud is a global economic menace which threatens the survival of individuals, firms, industries and economies, and the mobile money service is no exception. This paper aims to explore the main causes of fraud in the mobile money services in Ghana and the measures to combat the menace by the key stakeholders connected to the mobile money services. The paper is motivated by recent reports of numerous fraudulent transactions on the mobile money platform, and the need to clamp down these nefarious transactions with effective and practicalmeasures to sustain the service. Design/methodology/approach – A thorough review of existing studies on fraud risk relating to mobile money services was done revealing a paucity of literature on the subject. Primary data were gathered using an interview guide to explore the magnitude of the problem based on the views of employees of mobile money operators, mobile money agents, banking supervisors from Bank of Ghana, employees of partnering banks, employees of National Communications Authority and mobile money subscribers. Findings – The study revealed that fraud in mobile money services is caused by weak internal controls and systems, lack of sophisticated information technology tools to detect the menace, inadequate education and training and the poor remuneration of employees. These factors disrupt the growth, and the smooth-running of the services. To curb this menace, a detailed legal code and internal fraud policy should be developed and used by mobile money operators and partner banks. Adequate training for mobile money agents should be encouraged coupled with public awareness campaigns to educate stakeholders especially the mobile money subscribers on the tricks of the fraudsters. Research limitations/implications – With the chosen research methodology and limited sample size, the findings may not reflect the views of all the stakeholders connected to the mobile money services. Therefore, future studies on this subject are entreated to use research methods which embrace larger samples to get more details about this menace. Practical implications – The study will assist in tackling the mobile money fraud to sustain the service in the foreseeable future. Originality/value – This paper contributes to scanty literature on fraud relating to the mobile money services by drawing lessons from a middle-income country.en_US
dc.identifier.otherDOI 10.1108/JMLC-03-2018-0023
dc.identifier.urihttp://ugspace.ug.edu.gh/handle/123456789/32216
dc.language.isoenen_US
dc.publisherJournal of Money Laundering Controlen_US
dc.relation.ispartofseries22;2
dc.subjectControlen_US
dc.subjectGhanaen_US
dc.subjectServiceen_US
dc.subjectMoneyen_US
dc.subjectMobileen_US
dc.subjectFrauden_US
dc.subjectServicesen_US
dc.subjectSupervisionen_US
dc.titleControl of fraud on mobile money services in Ghana: an exploratory studyen_US
dc.typeArticleen_US

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