Browsing by Author "Quaye, D.M."
Now showing 1 - 3 of 3
Results Per Page
Sort Options
Item A critical assessment of work and family life of female entrepreneurs in Sub-Saharan Africa: Some fresh evidence from Ghana(Journal of Small Business and Enterprise Development, 2018-06) Adom, K.; Asare-Yeboa, I.T.; Quaye, D.M.; Ampomah, A.O.Purpose The purpose of this paper is to critically evaluate how work and family lives of female entrepreneurs in emerging Sub-Saharan countries including Ghana influence their business performance, with focus on criteria such as income, number of outlets, and number of employees the entrepreneur controls. Design/methodology/approach A phenomenological qualitative approach to research was adopted for this study to help the researcher gain deeper understanding of experiences of Ghanaian female entrepreneurs with respect to their work and family life and its influence on business performance. With a purposive sampling technique, 25 active women entrepreneurs with family responsibilities were sampled for the study. A multiple case study strategy, in-depth face-to-face interviews, and participant observation were used to solicit responses from participants included in the study. Findings The study revealed that a majority of female entrepreneurs involved in the study believe that their roles and responsibilities to their families have a negative impact on both the income they generate from their business and their willingness to expand their outlets. However, it has a positive impact on their willingness to employ additional employees in their businesses. As a consequence, this study reveals that quality family life is essential to these female entrepreneurs and they are willing to put the well-being of their families first, even at the expense of their business growth. Research limitations/implications The study focused solely on the work and family life of women entrepreneurs and its influence on their business performance in Ghana. However, there exist other critical issues that affect women entrepreneurs in the Sub-Saharan region that can be explored to provide more insight on this subject or in different contexts. Originality/value As a first of its kind in the Ghanaian context, little is known in extant literature until now with regard to work and family life of female entrepreneurs and its influence on their business performance. This study therefore seeks to bridge this gap.Item Customer relationship management practices affecting customer loyalty supporting small airline carriers in Ghana(International Journal of Electronic Customer Relationship Management, 2018-11) Quaye, D.M.; Mensah, I.; Amoah-Mensah, A.The airline industry in Ghana has experienced some significant growth largely driven by the influx of local and foreign airline operators. In this paper, six CRM practices namely: complaint handling, trust, commitment, communication, competences and social bonds were identified and proposed as drivers of customer loyalty through satisfaction. 341 passengers of small airline carriers in Ghana were sampled for this research. SEM was used to analyse the filed data. While the paper found a partial mediation, trust and compliant handling are the two significant drivers of customer loyalty of which the latter is the strongest predictor of customer loyalty. The paper recommends that managers of small airlines carriers should be honest, provide reliable and quality services to boost trust and confidence of passengers. They must create strong social relation with passengers as a strategy to build trust and instil confidence in them. This paper has presented industry specific evidence for small airline carriers which is non-existent in academic literature.Item Entrepreneurial leadership and performance of female-owned small and medium-sized enterprises in Ghana(International Journal of Entrepreneurship and Small Business, 2019-08-24) Quaye, D.M.; Mensah, I.This study sought to investigate the effect of entrepreneurial leadership attributes on performance of female-owned SMEs in Ghana. This quantitative study adopted a survey research design and simple random sampling technique to select 257 female entrepreneurs in Ghana. SPSS and structural equation model (SEM) were used to analyse the field data. The study result shows a significant effect of female entrepreneurial leadership behaviour on business performance. The paper found that innovation, proactiveness and vision significantly influence firm performance. The paper recommends that female entrepreneurs should develop self-motivating drive, improve their knowledge and skills through training and education in order to improve their innovative abilities, take 'calculated risk' and explore more opportunities. The paper has revealed that entrepreneurial leadership is not a preserve attribute for male entrepreneurs. Again, the paper revealed clear dynamism in female entrepreneurial literature by revealing that female entrepreneurs are innovative, proactive and visionary, risk averse and less motivated.